Supervisor, Operations

LAUREN ROTHCHILD

516-***-**** ************@*****.*** www.linkedin.com/in/laurenrothchild Plainview, NY

OPERATIONS SUPERVISOR

A vibrant operations supervisor serves as the primary point of contact for internal and external constituencies on all matters pertaining to daily administrative operations. Empathetic with a focus, provides exemplary administrative customer support and quality care to management, staff and patients, based on exercising sound judgment in a variety of situations. Combines exceptional written and verbal communication, and top-notch organizational skills, with a realistic balance of multiple concurrent priorities. A customer service-centric professional and natural-born connector advises young colleagues to “Smile when you talk on the phone,” fosters long-lasting relationships based on mutual admiration.

PROFESSIONAL QUALIFICATIONS

·Attention to Detail

·Administrative Processes

·Business Administration

·Clerical

·Correspondence

·Corporate Communications

·Customer Service

·Data Entry

·Data Collection & Analysis

·Decision Making

·Documentation

·Employee Engagement

·Finance & Budgeting

·Healthcare Administration

·Highly Organized

·Human Resources

·Metrics

·Multitasking

·Office Administration

·Office Equipment

·Outgoing

·Policies & Procedures

·PPE

·P&L

·Performance Improvement

·Prioritization

·Problem Resolution

·Project Management

·Quality Control

·Records Management

·Relationship Management

·Research & Analysis

·Share Point

·Scheduling

·Self-Starter

·Strong Communicator

·Team Leadership and Supervision

Time Management

PROFESSIONAL EXPERIENCE

Northwell Health 11/2018 — Present

SUPERVISOR OPERATIONS, INTERNAL MEDICINE, Farmingdale, NY (2019-Present)

SUPERVISOR, OPERATIONS, FAMILY MEDICINE, Islandia, NY (2018-2019)

Supervise daily business functions of non-clinical staff, while administratively supporting clinical staff. Coordinate daily operations and overall accountability of all staff, both clinical and non-clinical. Review all operational reports and collaborate with administrative and revenue cycle management. Implement established strategic plans and objectives. Analyze, recommend, implement and monitor approved compliant workflow changes. Manage work site in a fiscally responsible manner. Operate within established budget, monitor and address any variances. Ensure front-end revenue cycle operations are followed as well as strict compliance with internal controls for cash management. Engage workforce to obtain high performance. Supervise, hire, train, discipline and evaluate performance of non-clinical and clinical staff. Identify all staffing needs.

Northwell Health 08/2016 — 11/2018

COORDINATOR, ADMINISTRATIVE OFFICE, OB/GYN

Directly manage payroll, revenue, and billing through hands-on leadership and supervision of finances. Ensure DOH is up-to date by coordinating and providing regular detailed reports on fetal demises, clinical patient deliveries, OB/GYN patient consults. Maximize efficiency and productivity through coordinating and distributing in-depth physician schedules for 30 full-time and voluntary staff. Promote administrative operations by managing clerical staff of five in conjunction with the office supervisor. Enforce business policies through close collaborations with HIM and Medical Records. Verify privileged physician's licenses, DEA certifications are up to date by collaborating with health system medical staff services.

Collaborated with DOH to develop accurate statistical reports on spontaneous/induced fetal demises by updating data reporting methods throughout department

Consistently recognized for going above and beyond to do what it takes to obtain Information to meet Individual patient needs.

Long Island University, Brookville, NY 06/2006 — 08/2016

EXECUTIVE ASSISTANT/SECRETARY

Drove overall performance and functionality through delivering hands-on support to chairperson, program director, lab manager, assistant lab manager, adjunct professors, graduate advisor and assistant dean. Ensured each faculty member received the proper pay each semester through personal management of workload/payroll for 25/30 full-time and adjunct staff. Facilitated strong working relationships liaising between campus departments and students. Streamlined student education in coordination with NSUH director/administrators and delivering hands-on support to graduate students. Enabled graduate students to be prepared for rotations through supporting offsite healthcare educational coordinators.

Converted a paper office into an exclusively digital platform

EDUCATION

Monroe College, Bronx, NY

Bachelor of Business Administration, Health Services Administration, Graduated Cum Laude

LIU Post, Brookville, NY

Associates Degree in Liberal Arts and Sciences

TECHNICAL SKILLS

·Allscripts AEHR

·Cerner Soarian

·Chrome River

·CPN

·Crystal Reports

·GE-Centricity Business

·Google: Docs; Drive; Sheets

·InVision

·KRONOS

·Microsoft Office Suite

·PatientKeeper

·PeopleSoft

·PowerSign

·Sunrise

·Tableau

·Taleo

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