Business System Analyst

Xuefei (Doris) Tong

**** ***** **.

Baldwin Park, CA 91706

(626) 428 – 7365

Email: *************@*****.***

EDUCATION

University of California, San Diego 2010 - 2014 B.S. in Chemical Engineering

Minor in Accounting

University of Southern California 2015 – 2016 M.S. in Engineering Management

Graduate Certificate in Optimization and Supply Chain Management

KEY COMPETENCIES AND SKILLS

Problem solving Strategic planning Team management

Project management Data analysis

WORK EXPERIENCE:

Los Angeles Times

Business Operation Manager Nov 2018 – Jan 2019

-Conduct training for new hires

-Hired and developed a team of 4 data entry representatives to support new business and manage project team with other departments and vendors to develop project lifecycle

-Managed my team to ensure that priorities are set and projects are properly assigned based on skill sets

-Consolidate and analyze information from multiple internal source systems along with vendor information to produce a comprehensive project plan to senior management team

-Serve as the point person between business users, technical support staff and vendor support staff for all production issues

-Produce training documentation for all system enhancements including policies associated with new functionality

-Responsible for the transition when LA Times and SD Tribune were bought by the new owner Patrick Soon-Shiong

Tribune Publishing / Los Angeles Times

Business System Analyst Sep 2016 – Nov 2018

-Responsible and accountable for multiple operation projects directed toward strategic business and other organization objective

-Developing project plan, gathering business requirements, executing project, user acceptance testing, implementing the project and ensuring that all business initiatives are met

-Continuously maintain alignment of the project scope with business objectives and make recommendations to modify project plan to enhance the effectiveness

-Conduct system analysis for both conversion strategies and post implementation planning for all system

-Analyzing customer behavior to better predict and meet their needs such as premium preferences

-Serve as the point person between business users, technical support, and vendor support staff for all production support issues

-Reduce the cost through efficiency and removal of legacy systems to cut back on off-shore maintenance expense

-Perform period review analysis of department budget and produce bridge charts

APPLICATIONS

-Expert in MS Word, Excel, Powerpoint, MS Project

-Proficient in SAP-ERP

-Proficient in SQL

-Basic knowledge in MATLAB and C++

-Expert in constructing Gantt chart and control chart

OTHERS

Bilingual – English and Chinese

U.S. Citizen – Authorized to work in the US for any employer

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