Analyst Service

SUMMARY

SKILLS

EXPERIENCE

JANINE HUGEE

Atlanta, GA 30318 *******@*****.***

Knowledgeable Human Resource professional with over 8 years of experience in various areas of employee benefits administration. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Excellent customer service

Employee Benefits, Contributions,

and Pension administration

MS Office (Excel, Word,

Powerpoint, Teams, Outlook)

Vendor management

Workflow and ServiceNow

Process improvement

LOA claims management

Project management

HRIS Systems: SuccessFactors and

Total Benefits Administrator

04/2018 to Current Benefits Analyst

XPO Logistics Atlanta, GA

Manage and maintain relationship with benefit administrator and multiple vendors

Process daily medical claim wires averaging 2 million dollars Analyze weekly employee and quarterly employer Health Savings Account

(HSA) contribution files and work with internal/external business partners to resolve any issues or concerns

Respond to Flexible Spending Account (FSA), Leave of Absence (LOA), and HSA inquiries

Process employment status updates for Northern American and Canadian employees on LOA, Short-term Disability, and Transitional Duty Create process procedure documents for future reference 09/2016 to 07/2017 Defined Contributions Client Specialist Aon Hewitt Atlanta, GA

Managed multiple Defined Contribution plans with over 35,000 active participants, including payroll deductions, verifying and reconciling data, and client/participant issue resolution

Utilized data on proprietary system to perform root cause analysis and trend forecasting for continuous improvement opportunities Independently handled 401(k) related complex tasks such as client escalations, report analysis, and communications to key stakeholders Provided coaching and development to offshore Benefits Analyst Generated ad hoc reports and queries to perform multidimensional analysis for various business groups

10/2010 to 08/2016 Defined Benefits Operations Analyst Aon Hewitt Atlanta, GA

EDUCATION AND TRAINING

WEBSITES, PORTFOLIOS, PROFILES

Oversaw and coached others with regards to specific projects and/or processes

Manually performed benefit processes and pension calculations, requiring client and general plan knowledge, analysis, and interpretation Research client benefit issues and data to formulate resolutions/recommendations by analyzing fact patterns and applying plan provisions and best practices

Oversaw and maintain records for operations metrics to determine performance levels of each employee

02/2008 to 10/2010 Property Management Associate

Hooks Van Holm, Inc. Atlanta, GA

Prepared invoices and necessary documentation for accounts payable in order for service providers to receive payments

Maintained satisfactory relationships with multiple service providers, real estate brokers/agents, and tenants through effective communication and customer service skills

Analyzed and evaluated inspection reports for accuracy to enable marketability for the sale of HUD properties

12/2017 Bachelor of Arts: Economics

Spelman College Atlanta, GA

www.linkedin.com/in/jhugee

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