Thomas Redmond

Raleigh, NC *****

C: 919-***-****

adieyh@r.postjobfree.com

SUMMARY

Motivated, dedicated, and result oriented Project Professional adept in all areas of Project Management (PMI) standards with Real Estate License.

Project Plan Development: Full Project Life Cycle, including initiation, planning, execution and closure using best practice industry standards.

Proficient in MS Project, Excel, Word, SharePoint, and Clarity.

Lifstyl Reatlty Raleigh January 2015 - Present

Broker

In 2015 I took some time away from IT and went to receive my real estate license. Once I gained my license I signed on with United Real Estate and have work as a Realtor/Broker since.

My experience as a project manager helped greatly with being a Realtor/ Broker and in many was managing customers sales, listings and running open houses mirrored my positions as a IT PM..

Strategic Products and Services January 2012- January 2015

Project Manager

SPS is an Avaya Business Partner and as a business partner they install new Avaya systems as well as upgrade current systems for both Voice and Data networking.

As a SPS Project Manager I was assigned projects that varied in their complexities. They included items such as installing a single DS1 card up to installing large Avaya Communication Manager Systems with multiple sites using Local Survivable Processors, S87XX, G430, G450, G650 and IP Office including VOIP, CMS, embedded and standalone SAL gateways.

During my stay with SPS I would normally have assigned 15 to 20 projects at any given time as well I was assigned to Securitas Security Services as their dedicated PM. As their PM I would manage their moves between locations and their new installs.

Project management included reviewing SOW’s with the customer, setting a time line, creating a project plan, getting resources assigned including outside contractors and negotiate costs, scheduling both internal and external project calls, creating meeting minutes, following up on action items to insure the project success and obtain the customers acceptance once complete.

Verizon November 2010--December 2011

Project Manager Premium Voice

Manage all aspects of converting Morgan Stanley/Smith Barney Premium Voice to Verizon Services for domestic as well as international locations within EMEA, North America and Asia Pacific

Manage and oversee complex delivery project level activities for major customer outsourcing program. Responsible for overseeing Verizon commitments and resources worldwide to ensure profitability, customer satisfaction, and global policies are adhered. Manage 2- Global Voice work streams for: North America, EMEA and Asia PAC

Develops and manages the critical path of projects and project master schedule

Responsible for deliverables associated with managing projects including, but not limited to, a project plan, communication plan, risk, project charter, risk plan, and a scope statement

Track and report progress toward milestone across multiple IT groups

Participates in forecasting and planning sessions

Ensures direction and support to assure effectiveness and efficiency of project; Implements monitoring systems for evaluation purposes, metric tracking and LOB reporting

Engages in the typical responsibilities of a project manager requiring planning, evaluating, organizing, integrating, and controlling

Direct contact with Change Management teams to guarantee a smooth transition from design all the way through to final production and implementation of new circuits.

Oversee cutovers from legacy services to Verizon Services

Maintain Project Plans (using Microsoft Project and Clarity), Circuit Inventories (both existing and new) and all information regarding individual circuits using Excel

Track project milestones using Mariner as well as create Site Field Guides and Time in Motion documents for Engineers with Microsoft Word and create special reports based on Morgan Stanley’s requests

Conduct meetings with personnel at all levels both internal to Verizon and external with Morgan Stanley to provide accurate status updates for all portions of the delivery of new services

Intuit November 2002--September 2008

Telecommunication Services Manager

Managed provisioning of all telecom circuits, Telco equipment and systems for Intuit in Tucson, AZ as well as 10 remote sites including a major Data Center for Telecom, Data Network and Video systems.

Performed annual and semi-annual reviews and provided staff development for Engineers maintaining approximately 5000 seats across four call centers running on Avaya S8720 Systems. Supported systems also included outsourcers in offshore locations in India and Asia consisting of 1500 Avaya VoIP seats.

Implemented ESS with three of our major contact centers.

Maintain fiscal budgets for capital expenditures as well as monthly maintenance budget responsibilities.

Maintaining Business Unit communications for any outages or service interruptions as well as informing them via Change Management for any scheduled maintenance outages. Our ticketing system was Remedy, used daily to track outages, and as well used BRIO for reporting to ensure SLA’s for internal and external customers were maintained.

Integrated Device Technology February 1998--October 1999

Telecommunications/ Data Center & Voice/Data Networks Manager April 2000—December 2001

Managed IDT’s Voice Networks including Lucent Definity phone systems and Data Center. Phone system included 5 Lucent Definity G3Rs. Data Center supported over 70 servers including UNIX-HP-UX running SAP, UNIXSUN applications servers, NT applications servers, and Novell File and Print servers.

Managed staff of 15

Ensure 99.999% uptime of all IT Infrastructure services

Ensure customer service standards were met

Developed SLAs for IT to Business Unit Service guarantees

Managed 3 building move projects: cable plant design, design of LAN and WAN, vendor management.

Designed and managed relocation of IT services to ensure voice, desktop and network connectivity.

Design new 5 building Campus Voice and Data infrastructure including Fiber connectivity, (underground for Fiber conduit, this included hiring vendor and gaining City Permit), Lucent Definity R with EPN’s connected via Fiber, Cisco Ether Switches with Gigabit backbone via Fiber.

Negotiated new voice and data contracts with ATT saving the company an estimated 400k per year

Managed VoIP (Voice over IP) project.

Designed and managed installation of Cisco 36xx Routers to allow VoIP between Corporate and manufacturing/FAB plants

Designed video conferencing solutions for 15 global conference rooms

Replaced network and performance monitoring tools with HP Open view and MRTG saving $50K annually

Implemented corporate Cellular and Pager Program and policies for each

Establish SLA's between a global customer base and corporate for Data and Voice Networks

Redesigned corporate LAN and backbone infrastructure

Sky Mall October 1999--April 2000

LAN/WAN Project Manager

Managed relocation of Sky Mall's data center to an offsite location

Managed all telecom moves including working with vendors ensuring on time relocation with no loss of service

Ensure implementation of proper redundancy for all voice and data connections

Managed Sky Mall's data network outsource company (Forte) to ensure all data connections and security was in place for cut over to new Data Center location.

San Jose Mercury News January 1983–August 1997

Technical Services Manager

Directed a support staff of 13 working 7 days 24 hours.

Achieved LAN and Desktop PC up time averaging 99% as a result of the standards implemented where Tech Support members had their own customer groups they serviced and negotiated their own service level agreements.

Maintained vendor relationships with Pacific Bell, MCI, and other computer vendors and data communication suppliers for the newspaper industry

Worked closely with all department heads and internal IS managers and direct reports to keep the division and corporation on the forefront of emerging technologies.

Professional Development

04/08 Project Management Course (PMI)

02/08 Frontline Leadership Development

06/06 ITIL Certification

08/04 AT&T Route-IT

06/04 Avaya University S8700, VOIP

06/96 Cabletron Spectrum Network Analyzer Software

06/96 Cisco Router Advanced Training

08/95 Zenger Miller Management

02/94 Cisco Router Hardware and Software

04/93 Cabletron Hubs and Switches

07/92 Novel CNE

08/88 Mission College Business Management

04/87 ROLM PBX System Administration

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