Clara Luz Camacho Mercado, Ph.D.
**** **** *****, ***** *****, FL 34772
Phone: (C) 787- 376-3682, E-mail: ******.*******@*****.***
Personal Profile
Experienced Medical Office Manager with a demonstrated history of working in the medical practice industry.
Advanced scientific analysis and troubleshooting skills.
Well organized, with multi-task project experience, and able to communicate and work well with other departments.
Ability to be flexible and manage change.
Able to make sound, quality decisions independently.
Computer literacy: eClinical Works system, Windows Programs: Word, Excel, Power Point, Outlook, Publisher, Quantity One software (System ID: 3DoF758E).
Experience in statistics analysis and reports using Epi Info, JMP10 and Graph Pad programs.
Excellent communication (written and verbal), including technical writing, facilitation, and presentation communication skills.
Fully Bilingual (English and Spanish).
Education
University of Puerto Rico, Río Piedras and Medical Sciences Campus
2005 -2007, 2009 to 2015, Ph.D. in Biology
Advisor: Carlos I. González Vargas, Ph.D.
Thesis Title: Ethnicity or location? Differential clinical profile of Alzheimer's disease among Puerto Ricans
University of Puerto Rico, Río Piedras Campus
1993-1997, Master Degree in Biology
Advisor: Jose R. Ortiz Fernández, Ph.D. and José E. García Arrarás, Ph.D.
Thesis Title: Utilización de anticuerpos monoclonales en el estudio de la regeneración del lente del ojo de la salamandra adulta Notophthalmus viridescens.
University of Puerto Rico, Río Piedras Campus
1988-1993, Bachelor Degree in Biology (Cum Laude)
Experience
Office Manager
Sanitas Medical Center
November 2018 to present
Medical hub management, responsible for the overall performance of the East Colonial Medical Center and over 30 employees including physicians, clinicians, and non-clinical personnel.
Provide strategic management for all clinical operations and process improvement.
Managed and directed the day to day operations of office staff in accordance with company policies and procedures.
Actively builds strong relationships with leaders and partners.
Daily management of Urgent Care facility to ensure effective and efficient Primary Care Services to our patients.
Ensured the highest degree of customer service and patient quality care was always maintained.
Implemented process changes to improve outcomes, service, and reduce cost.
Acquired applicable permits and state licenses for the medical center operations while executing all the policies and procedures based on state regulations.
Implemented initiatives to meet strategic, volume, financial, quality, and service standards.
Identified and resolved problems to improve services and patient satisfaction.
Collaborated with the clinical and not clinical team to review provision of services and analyze trends within healthcare settings to reduce hospital admissions and improve utilization and cost containment.
Focused strategy on growth and service improvements leading to patient visits volume growth.
Achieved and maintain an average of 90% productivity for our clinic.
Ensured that all the administrative duties of the facility were completed in a timely manner.
Implemented and monitored quality improvement programs to achieve measurable improvements in patient care delivery.
Maintained productive relationships with physicians and other providers.
Worked to assess/improve the clinic performance.
Met customer satisfaction goals and productivity targets.
Supervised the selection and ordering of medical and office supplies.
Responsible to manage facility to the agreed upon procedures and objectives regarding office visit minimums, phone calls, insurance verification, coding, billing, fee collection, patient wait time, maintenance of equipment, safety, cleanliness, and licensing.
Review and supervise internal systems for handling cash, recording mail receipts.
Assured that staff is trained and operated in compliance with all government and other regulatory agencies.
Followed all human resource requirements (e.g. maintaining employee field records).
Biology Professor
Department of Biology, University of Puerto Rico
University of Sacred Heart
Ana G. Méndez University System of Puerto Rico
June 1998 to May 2017.
Offered classes, laboratory and research skills related training to undergraduate students.
In charge of teaching classes and laboratory procedures of the Microbiology, General Biology, Immunology, Biological Sciences, Introduction to Research, Human Anatomy, and Developmental Biology courses.
Representative of the Curriculum Committee and Laboratory Committee of the Biological Sciences Department. Member of the Institutional Animal Care Committee (IACUC) of the University of Puerto Rico, Rio Piedras Campus.
Coordination, designing and teaching of Developmental Biology Laboratory (BIO 323).
Coordinator of the Human Biology course and laboratory (Biol 3782).
Coordinator of the General Biology course and laboratory in the University of Puerto Rico, Bayamón Campus.
Former member of the Professional Improvement Committee in the Natural Science Department of the University of Puerto Rico, Carolina Campus.
Former member of the Assessment Committee in the Natural Science Department of the University of Puerto Rico, Carolina Campus.
Responsible for the Cell Culture Workshop for the Biotechnology Certification.
Research Assistant – Laboratory Management
Department of Biology, University of Puerto Rico, Río Piedras Campus
September 1991 to May 1997; March 2011 to June 2015.
Managed and directed the day to day operations of laboratory staff in accordance with Institutional policies and procedures.
Administrative endeavors of the laboratory like recruitment, supervising, and management of federal budgets and accounts.
In charge of buying materials and equipment.
Laboratory facilities administration.
Annual reports development.
Experience in aseptic processing, contamination controls, microbial, and mammalian bioprocessing.
Performing and training of biochemistry, cellular, and molecular biology experiments.
Experience with medical records evaluation in order to fully understand population health and biostatistics.
Ability to look at interventions and outcomes in the health and wellbeing area for a study cohort.
Assessed infrastructure, staff development and training needs, new program development needs, and potential compliance/risk areas.
Vast experience in cell culture (monoclonal antibodies production, harvesting of secreted proteins).
Working knowledge of recombinant protein extraction and purification by fermentation process.
Offered laboratory and research skills related training to undergraduates and graduate students.
Assisted in the preparation, development and adherence to staffing, operational, and capital budgets.
Academic Director
Turabo Mathematics and Science Partnership (AMCT, Spanish acronym), (Proposal related to the No child left behind law). Turabo University, Gurabo Campus
May 2007 to August 2008
Supervised the daily operation of a Training Center to ensure maximum efficiency in the service of the teachers.
In charge of the production of math and science curriculum to be used at the professional development activities.
Coordination and directing of the meetings with the Curriculum Specialists, Professors, Mentors and Students.
Responsible of the academics offerings and that they reach the goals and objectives of the Program.
Support of the coordination of the inner and outer evaluations.
Responsible of the coordination of the workshops, the facilities, materials and resources needed for these workshops.
Recruitment of the professors that will offer the workshops.
Organized the Teachers Summer Academy and other educational activities.
Collaboration with the Program Director in publications and proposals planning.
Grants submission to the Department of Education funding source.
Teach professional development workshops.
Train science teachers in laboratory techniques.
Design and develops instructional material for science and math teachers.
Design assessment activities and implement them in the learning management system.
Program Director
NIH-NIGMS-Bridges to the Future Program: Transitions to Research Careers (TRC), University of Puerto Rico, Carolina Campus
September 2002 to December 2006
Director of the Federal Program "Bridges to the Future"- Transitions to Research Careers, a federal proposal of the NIH with the University of Puerto Rico, Río Piedras Campus.
oProgram management that offered tutoring and mentoring services.
oCreation of research experiences in Biology and Chemistry areas.
oDirection of different activities to improve students’ academic endeavors.
oProgrammed orientations to students that want to study medicine, dentistry, pharmacy or other health related professions.
Interim Director
Natural Sciences Faculty, Allied Health Studies Program, University of Puerto Rico, Río Piedras Campus
Summer 1999, 2000 and 2005
Responsible for the direction of the Allied Health Studies Program.
In charge of administrative and counseling endeavors.
Responsible for the organization of the Annual Orientation Fair.
Publications
Camacho-Mercado, C.L., Figueroa, R., Acosta, H., Arnold, S.E., and Vega, I.E. (2016). Profiling of Alzheimer's disease patients in Puerto Rico: A comparison of two distinct socioeconomic areas.
SAGE Open Med. 2016 Jan 29.
Descubrimiento 5, Ciencia Integrada, Series Siglo XXI
Ediciones Santillana, Inc., Puerto Rico, 2002
ISBN: 1-57581-025-5
Descubrimiento 6, Ciencia Integrada, Series Siglo XXI
Ediciones Santillana, Inc., Puerto Rico, 2002
ISBN: 1-57581-225-8
Master’s Thesis: Utilización de anticuerpos monoclonales en el estudio de la regeneración del lente del ojo de la salamandra adulta Notophthalmus viridescens. May 1997.
Doctoral’s Thesis: Ethnicity or location? Differential clinical profile of Alzheimer's disease among Puerto Ricans. May 2015.
References
Gloria San Miguel, MSHS, LSSBB
Regional Director for Central Florida and Tampa
Sanitas Medical Center
1908 Boothe Circle
Longwood, FL 32750
Phone: 727-***-****
Email: ******.*********@*********.***
Oscar A. Sáenz, Ph.D.
Professor, Director
Industrial & Management Engineering Department
Mathematics & Science Partnership Project
Turabo University, Ana G. Méndez University System
PO Box 3030, Gurabo, PR, 00778-3030
Phone: 787-***-****
Email: ******@*****.***
Anitza San Miguel, Ed.D.
Dean of Science
Valencia College, Osceola Campus
1800 Denn John Ln
Kissimmee, FL 34744-3714
Phone: 703-***-**** or 407-***-****
Email: ***********@***************.***