JESTONY C. SOTIS, CLSSYB

Address: **** ********* **. ********* *****, Makati City

Contact No: 093********

Email: adiex3@r.postjobfree.com

Objectives: To obtain a challenging position that will allow me to make full use of my knowledge and

Impart my skills to opportunities for professional growth and job advancement.

PERSONAL INFORMATION:

Birthdate : October 25, 1993

Birthplace : Davao City

Age : 27

Status : Single

Nationality : Filipino

Languages : Japanese, Tagalog, Cebuano and English

KEY STRENGTH AND SKILLS:

• Can learn easily and willing to undergo trainings and skills improvement without

Hesitation and finishes work in the allotted time.

• Good communication Skills and also can translate Japanese to English/Tagalog and vice versa).

• Can read and write Japanese Character (Hiragana, Katakana and basic kanji)

• Japanese-Language Proficiency Test (N3 and N2 Holder)

SPECIAL TRAINING

• Certified Leans Six Sigma Yellow Belt

Issued November 2020

Divergenz Training and Consulting

WORK BACKGROUND:

JAPANESE CUSTOMER SERVICE REPRESENTATIVE (OPSIFY Philippines Inc.)

TRAFALGAR PLAZA BLDG. SALCECO VILLAGE, MAKATI CITY

January 20, 2020 – October 31, 2020

Taking Customer’s inquiries thru inbound Call (Incontact), Email (Zendesk), and Live Chat (Boldchat360)

Conduct password reset and email change of Customer’s account

Processing Cancellation and Refunds of the purchased product

Use (Slack, Zoom, Skype) to communicate with the Team Supports, Team Leader and other Agents regarding updates and customer tickets

Resolving Customer complaints regarding products and services thru

Escalation Team

Use (Cyclops and Zendesk) tools to check customer account and purchase

Status to provide accurate information and response

OUTSANDING ACHIEVEMENTS AND AWARDS IN OPSIFY Philippines Inc.

Special Awards

Rising Rookie Award (July 2020)

Certificate of Appreciation

87.50% EMAIL CSAT Score (June 2020)

Certificate of Appreciation

81.94% CHAT CSAT Score (June 2020)

JAPANESE TRANSLATION ANALYST (ACCENTURE PH)

BGC UPTOWN TOWER 3, TAGUIG CITY

April 1, 2019 – January 18, 2020

Translate and interpret verbal and written in Japanese/English/Tagalog vice versa

Serve as a bridge between Japanese clients and local employees using Japanese language.

Send and Response email using Japanese Language

JAPANESE TRANSLATOR (FRONTIER INTERMEDIARY TECHNOLOGY, INC)

MAKATI SKY PLAZA BLDG. 6788 AYALA AVEN. MAKATI CITY

November 3, 2017- March 29, 2019

Serve as bridge between clients and employees using Japanese language

Translate and interpret verbal and written in Japanese/English/Tagalog vice versa

Receiving calls from outside and inside company

Response email using thunder bird, Skype and line

Interpret during applicant interview and meetings

Making Japanese house applications

Teaching Japanese business manners and basic Japanese

CAMPUS SUPERVISOR (PHIL-NIPPON TECHNICAL COLLEGE, INC.)

BRGY. PUNTA CALAMBA CITY, LAGUNA

March 8, 2017 – October 20, 2017

Handling students and Instructors’ disciplinary action and evaluation

Does admin tasks and reports directly to Japanese advisers

Handling Male and Female dormitories

Attend daily meeting with Japanese Advisers

HAYASHI TELEMPU Co., Ltd (Technical Intern)

100-2 MACHIYAHORA, KAMEKUBI-CHOU, TOYOTA-SHI, AICHIKEN, JAPAN

January 20, 2014-January 20, 2017

Plastic molding

Machine operator

Assembling cars doors

EDUCATIONAL BACKGROUND

2012-2014 (GRADUATED) PHIL-NIPPON TECHNICAL COLLEGE, Inc.

JAPANESE LANGUAGE AND SKILLS

Brgy. Punta Calamba City, Laguna

COLLEGE:

2012 (UNDERGRADUATE) BUKIDNON STATE UNIVERSITY

BACHELOR OF ARTS

Montevista, Comval

SECONDARY:

Montevista, Comval (2007-2011) MONTEVISTA NATIONAL HIGH SCHOOL

ELEMENTARY:

Montevista, Comval (2000-2007) MONTEVISTA CENTRAL ELEMENTARY SCHOOL

CHARACTER REFERENCES

Marvin Estrella

Senior Team Leader (Japan-based Online E-commerce Account)

OPSIFY Philippines (Makati site)

Email: adiex3@r.postjobfree.com

Mobile: +639*********

Jovit Jumamil

Quality Assurance Analyst (Japan-based Online E-commerce Account)

OPSIFY Philippines (Makati site)

Email: adiex3@r.postjobfree.com

Mobile: +639*********

Rose Ann Cruzata

Subject Matter Expert (Japan-based Online E-commerce Account)

OPSIFY Philippines (Makati site)

Email: adiex3@r.postjobfree.com

Mobile: +639*********

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

JESTONY C. SOTIS

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