Service Representative

Linda M. Plum

Duarte, CA ***** 818-***-**** **********@*********.***

Professional Summary

• Hardworking Customer Service Representative with 30 years’ experience.

• Trained in project and time management with extensive knowledge of billing, adjustments, payments, processing order, account resolution, and management review.

• Committed to maintaining professional relationships with clients to increase profitability and drive business results.

• Dedicated to increasing customer satisfaction and retention.

• Accomplished in providing unsurpassed support to demanding customers.

• Offering 30 years of experience in related roles, as well as passion for improving service delivery and exceeding expectations. Skills

• Complaints resolution

• Sales and cross-sell expertise

• Professional telephone etiquette

• Money handling abilities

• Good listening skills

• Service compliance

Work History

AT&T: Customer Service Specialist, 05/1994 to 10/2017

• Increase efficiency and team productivity by promoting adherence to operational best practices and company policies.

• Retained accounts by addressing potential cancellation and offered catered solutions to maintain account status.

• Achieved and consistently exceeded revenue quota through product and service promotions during routine calls

• Met all customer call guidelines including service levels, handle time and productivity.

• Cross-trained and provided back up for customer service managers

• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. Education

High School Diploma St. John Marshall - Pasadena, CA Recognition

• Earned highest marks for customer satisfaction, company wide

• Customer Service overall rating 98%

Contact this candidate