VHAL C. DIEZ

Address: ** ******** **. ******* * & 6 Subdivision, Sta. Lucia, Pasig City

Mobile number: +639********* / +639*********

Email address: adiev0@r.postjobfree.com / adiev0@r.postjobfree.com

OBJECTIVE

To obtain an I.T position in an established organization where my experience and education will be fully utilized and where I will have the opportunity for career growth based on my performance.

QUALIFICATIONS

VMware Certified Professional 5 Data Center Virtualization

ITIL Foundation Certified

18 years experienced in hardware and software maintenance

18 years experienced in system security, recovery and back up

18 years experienced in network and server administration

18 years experienced in VPN connection

18 years experienced in SFTP, FTP servers, File servers

15 years experienced in WSUS patch management

15 years experienced in NAS Storage

11 years experienced in Active Directory, DNS, DHCP (Windows server 2008)

11 years experienced in Windows server 2008

11 years experienced in VMWARE virtualization servers

10 years experienced in CISCO routers and switches

10 years experienced in Windows server 2003 (AD,DHCP,DNS)

8 years experienced in HyperV virtualization servers

8 years experienced in server clustering

8 years experience in Solarwinds network monitoring

7 years experience in Cybersecurity

7 years experienced Windows 2012 Active Directory, DNS, DHCP

6 years experience in CA Arcserve backup system

5 years experienced in NetApp Storage

5 years experience in Dell SecureWorks, CISCO ASA, Meraki, Juniper, Sophos Firewalls

5 years experience in PABX (Phone system: Asterisk)

5 years experience in Bluecoat proxy, Veeam & Shadow Protect backup

4 years experienced in SAP

4 years experienced in Microsoft Exchange Server 2003

4 years experienced in McAfee antivirus servers and administration

3 years experienced in Sophoss Antivirus Servers and administration

3 years experience in Bluecoat proxy

3 years experienced in Agile framework

3 years experienced in Trend micro administration (Office Scan XG, Apex One, Deep Security, Deep Discovery Inspector)

2 years experienced Blackberry Servers

2 years experienced in various application such as mobile data station, Eckag, Epaw, Power Olap

2 years experienced in O2 XDA and Verzio Mobile

2 years Email design, solution and project life cycle (including Migration experience)

2 years experienced in Microsoft Exchange Server 2010

2 years experienced in CISCO IRON PORT Anti Spam

2 years experienced in Ruckus Wifi administration

1 year experienced in POS Servers (Windows server 2003)

1 year experienced in Kaspersky antivirus servers and administration

1 year experienced in Nutanix Storage, Linux Samba servers

Has knowledge on the quality and ERP systems in an I.T industry

Has good communication skills and interpersonal skills

Is able to take initiatives even with less supervision from the direct head.

Flexible and highly trainable

Open-minded and adaptable to any work environment

Promotes systemic strategies/thinking to analyze production, process and people issues.

Resourceful and possesses strong technical and analytical skills

Above average interpersonal and communication skills

Ability to comprehend, coordinates and manages multiple projects

Excellent in problem resolution skills and facilitating quality improvement through win-win approach.

Expertise in hardware, software and application (SAP), cisco routers, and windows servers.

Trained and applied problem solving techniques

PROFESSIONAL WORK EXPERIENCE

IT Infrastructure Manager - Asia Isentia

October 22, 2018 - September 14, 2020 Pasig City

Responsibilities:

-Develop, execute and oversee procedures, policies and related training plans for project management and infrastructure administration.

-Responsible for managing overall IT day to day operations to improve infrastructure costs, performance and end user satisfaction

-Provide leadership in planning and managing computer operations and production support, systems and database administration, network and security operations

-Implement IT continuous improvement programs

-Ensure network, system, security, and database performance and SLA's are met

-Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks and develop strategies.

-Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure systems inclusive of Servers, Application, Database, LANs, WANs, internet, security and wireless implementations.

-Managed day-to-day server, network, security, computer and technical operations and staff functions for Asia Pacific.

-Ensure apt security levels on network, infrastructure and servers are maintained.

-Generates reports for network parameters that are reviewed and investigated for broken thresholds. * Monitors NMS, responds to outages of all support tickets; isolating and troubleshooting within set timeframes; restoring services within SL

-Mitigated risk of data loss and met compliance requirements at remote sites by leading project to consolidated backups to central location

-Provide information security awareness training to organization personnel

-Assess current technology architecture for vulnerabilities, weaknesses and for possible upgrades or improvement

-Communicate information security goals and new programs effectively with other department managers within the organization

-Oversee information security audits, whether by performed by organization or third-party personnel

-Creating and managing security strategies

-Responsible for developing and managing information systems cyber security, including disaster recovery, database protection and software development.

-Implement procedures and methods for auditing and addressing non-compliance to information security standards.

-Migrates non-compliant environments to compliant environment

-Ensure compliance with standards and relevance with industry security norms

-Manages and maintains all relevant documents regarding device inventories, customer site records, reporting & analyzing 3rd party and partner Interconnects

-Work closely with project team members line managers for time allocation and prioritization

-Managed IT operations budget for all hardware (server, network, database, security), software and IT staffing requirements

-Support the entire IT enterprise in Asia Pacific including corporate headquarters, training, data and service centers and global remote offices.

-Researched, evaluate and assist in project planning and implementation of SDWAN, Firewall migration, Trend micro (Deep Security, Deep Discovery inspector, Apex One), Gsuites

-Collaborating with key business stakeholders to deliver services that support IT transformation as well as improve the current IT delivery across the company.

-Maintaining stability and availability of services utilized by the Business and its clients

-Mentoring and coaching members of the team

-Assisting in BAU operations and project work

-Established security policies and procedures by leading implementation of segmented network and DMZ to isolate production system and implement Trend micro end point security.

-Manages a dynamic team (Systems, Database, Network and Security) of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to deliver operational support 24x7 around Asia Pacific and meet business needs.

-Analyze and predict trends and develop long range plans designed to maintain cost effectiveness

-Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness

-Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands

-Lead IT asset management team to ensure assets full lifetime cycle value is achieved

-Provide in depth technical expertise for both tactical and operational initiatives

-Participate in IT strategy planning activities

-Perform feasibility studies for different upgrade projects, conversions and improvements.

-Define and manage IT Disaster Recovery Strategy for organization.

L3 System Engineer Wiki Malahini - Advantage Technology Solutions

July 10, 2017 - September 7, 2018 Pasig City

Responsibilities:

-Install and support LAN, WAN, Systems, VMware Install and support LANs, WANs, Systems, VMware, Internet and intranet.

-Maintain integrity of the network, server deployment, and security. * Competent understanding in Routing Protocols, (i.e. BGP, EIGRP, OSPF, MPLS) and Networking (i.e. VLAN, STP, VTP, HSRP, VRRP, SNMP, SYSLOG, NAT)

-Configuring and maintaining network components such as Cisco Routers & Switches, HP Switches, Dell Switches and Juniper.

-Identify and Analyse network performance and operational processes and drive corrective/prevention action plan.

-Building tunnel for IPVPN customer. * Troubleshooting and problem resolution of customer network difficulties, routing and performance.

-Generates reports for network parameters that are reviewed and investigated for broken thresholds. * Monitors NMS, responds to outages of all support tickets; isolating and troubleshooting within set timeframes; restoring services within SLA

-Installation, maintenance and support of all network systems; Customization of Cisco CPE IOS to meet client needs. (IP SLA, Dynamic)

-Manages and maintains all relevant documents regarding device inventories, customer site records, reporting & analysing 3rd party and partner Interconnects

-Maintain Windows Servers such as file servers, exchange, SQL, VPN gateways, WSUS, Active Directory, DNS, DHCP

-Exchange\Office 365 administration and intrusion detection systems.

-Maintenance and administration of Nutanix SAN, Netgear NAS

-Maintenance and administration of MSP Solarwinds

-Maintenance and administration of Juniper, Sophos Firewall of the clients

-Maintenance and administration of Webroot console

-Provide Internal Microsoft Server Support for wide network, most of which run on the IAAS platform

-Managing and administering VMware infrastructure, Hyper-V, troubleshooting, and issue resolutions.

-Backup management and schedule experience (Veeam). Daily communication and reporting activities.

-Server hardening, patch management

System Administrator II World Vision International

September 2, 2013 - February 3, 2017 Pasig City

Responsibilities:

-Maintaining, monitoring, and supporting systems in a global environment.

-Team lead on multiple projects and perform troubleshooting for moderately complex hardware

-Integrates solutions with other applications and platforms outside the framework

-Provides appropriate recommendations, when required

-Develops test cases and files, Conducts testing to ensure requirements are met.

-Validates test results and Provides feedback on test results.

-Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.

-Appropriate system-operating capacity is available to meet user demand.

-Analysis and recommendations for improved performance.

-Works with IT Security, where needed, in investigations and/or audits of systems.

-Analyzes audit trails to detect systematic security violations.

-Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs.

-Performs data image archiving.

-Performs off-site storage procedures.

-Verifies that system backups run successfully.

-Supports and participates in the formal reporting of project status

-Assists in the evaluation of future technologies and makes recommendations.

-Monitoring of Bandwidth, security policies, maintenance of Cisco ASA firewall

-Configure VLAN Cisco switches

-Implement goup policy in Active Directory

-Maintenance SFTP, FTP, File Servers, Solarwinds, Bluecoat Proxy, CA Arcserve backup, HP 1/8 G2 LTO-6 Ult 6250 SAS Autoloader

-Maintenance and administration of Netapp storage and NAS storage

-Maintenance and troubleshoot active directory Windows Servers 2003 & 2008

-Maintenance of hyperv Virtualization Servers \ Vmware Solution servers

-Maintenance of PABX (Phone system: Asterisk)

-Ensure the good health of the servers(DHCP,IIS,DNS, Lotus Notes, AD, File, VMware, HyperV):

●monitoring the memory utilization

●monitoring the CPU utilization

●monitoring the disk usage and capacity

●maximize the utilization of our resources

-Ensure availability of network resources such as network and server administration, email administration, system security, system recovery, system backup and maintenance

-Administration of windows, virtualization servers including:

●Changing system parameters

●Administration of active directory

●Managing user accounts

●Managing print servers

●Performance tuning

●Security hardening

●Housekeeping of servers

●Resource utilization monitoring

●Managing security certificates

●Backup/recovery technology

●Web server management

●Application server management

●Database service management

●DHCP, DNS, SMTP management

●Patch application

●Antivirus management

●Messaging service

●Patch management (WSUS)

System Administrator SPi Global

November 26, 2012 - May 20, 2013 Paranaque City

Responsibilities:

-Maintenance of Redhat Enterprise Linux Servers

-Maintenance SFTP, FTP, File Servers, Microsoft lync,VAM & Blackberry servers

-Maintenance and troubleshoot active directory Windows Servers 2003 & 2008

-Maintenance of CISCO Iron Port Anti Spam

-Maintenance of Exchange 2007 & 2010 servers

-Maintenance of HyperV Virtualization Servers \ Vmware Solution

-Ensure compliance with audit and security policies and procedures

-Manage vendors and Term Contractors for preventive maintenance of IT system

-Ensure the good health of the servers(DHCP,IIS,DNS, Microsoft Exchange, AD):

●monitoring the memory utilization

●monitoring the CPU utilization

●monitoring the disk usage and capacity

●maximize the utilization of our resources

-Ensure availability of network resources such as network and server administration, email administration, system security, system recovery, system backup and maintenance

-Administration of windows, Linux, virtualization servers including:

●Changing system parameters

●Administration of active directory

●Managing user accounts

●Managing print servers

●Performance tuning

●Security hardening

●Housekeeping of servers

●Resource utilization monitoring

●Managing security certificates

●Backup/recovery technology

●Web server management

●Application server management

●Database service management

●DHCP, DNS, SMTP management

●Proxy server management

●Patch application

●Antivirus management

●Messaging service

●Patch management

- Email design, solution and project life cycle (including Migration experience)

System Administrator Sophie Paris Philippines, Inc.

January 17, 2012 – July 17, 2012 Mandaluyong City

Responsibilities:

-Maintenance of Ozeki NG - SMS Gateway servers and SMS Blasting

-Maintenance and troubleshoot Network VPN Connection

-Maintenance and troubleshoot active directory Windows Servers 2003 & 2008

-Maintenance of PABX (Telephone Billing System)

-Maintenance of HyperV Virtualization Servers \ Vmware Solution

-Maintenance of Cisco Iron Port

-Ensure compliance with audit and security policies and procedures

-Manage vendors and Term Contractors for preventive maintenance of IT system

-Provide call management and first & second level end-user support, configuration and hardware / software deployment

-Ensure the good health of the servers(DHCP,IIS,ISA,DNS, Microsoft Exchange, Vmware Solution / Virtualization):

●monitoring the memory utilization

●monitoring the CPU utilization

●monitoring the disk usage and capacity

●maximize the utilization of our resources

-Ensure availability of network resources such as network and server administration, email administration, system security, system recovery, system backup and maintenance

-Administration of windows servers including:

●Changing system parameters

●Administration of active directory

●Managing user accounts

●Managing print servers

●Performance tuning

●Security hardening

●Housekeeping of servers

●Resource utilization monitoring

●Managing security certificates

●Backup/recovery technology

●Web server management

●Application server management

●Database service management

●DHCP, DNS, SMTP management

●Proxy server management

●Patch application

●Antivirus management

●Messaging service

●Patch management

●Active Fax

- LAN / WAN maintenance

- Cisco routers and switches configuration

- Diagnosis, Troubleshooting, Testing and Repair of Network Peripherals

IT Specialist San Miguel Information Technology Services

February 1, 2008 – April 30, 2010 Mandaluyong City

Responsibilities:

-Ensure compliance with audit and security policies and procedures in San Miguel Corporation

-Manage vendors and Term Contractors for preventive maintenance of IT system in San Miguel Corporation

-Provide call management and first & second level end-user support, configuration and hardware / software deployment in San Miguel Corporation

-Provide IT related support and report issues / status related to IT in San Miguel Corporation

-Ensure availability of network resources such as network and server administration, email administration, system security, system recovery, system backup and maintenance in San Miguel Corporation

-Maintenance and troubleshoot active directory Windows Servers 2003 & 2008

-Maintenance and troubleshoot McAfee antivirus Windows Servers 2003

-Maintenance and troubleshoot Network VPN Connection in San Miguel Corporation

-Administration of windows servers including:

●Changing system parameters

●Administration of active directory

●Managing user accounts

●Managing print servers

●Performance tuning

●Security hardening

●Housekeeping of servers

●Resource utilization monitoring

●Managing security certificates

●Backup/recovery technology

●Web server management

●Application server management

●Database service management

●DHCP, DNS, SMTP management

●Proxy server management

●Patch application

●Antivirus management

●Messaging service

●Patch management

-Configure / troubleshoot switch and cisco routers in San Miguel Corporation

-Computer Hardware and Software Maintenance in San Miguel Corporation

-Network Configuration in San Miguel Corporation

-Upgrading and Set up Personal Computers in San Miguel Corporation

-Software Installation in San Miguel Corporation

-Troubleshooting software, personal computers, printers in San Miguel Corporation

-Provide support for mobile and mobile data station and other applications used by Ckag in San Miguel Corporation

-Provides Ckag on-site and off-site support within and / or beyond working hours in San Miguel Corporation

-Maintains Master Data relevant to mobile transaction in SAP

-Prepares Manual / Training documents for Ckag applications in San Miguel Corporation

-Conducts user training for Ckag in San Miguel Corporation

-Provides support on the Ckag system implementation in San Miguel Corporation

-Conducts Ckag Hardware preventive maintenance in San Miguel Corporation

-Provides assistance on hardware set-up and evaluation in San Miguel Corporation

-Conducts system testings based on test scenarios in San Miguel Corporation

-Provide report requirements in San Miguel Corporation

-Maintenance and troubleshoot Ckag Mobile System in San Miguel Corporation

-Maintenance and troubleshoot O2 XDA and Verzio Mobile in San Miguel Corporation

-Maintenance of table Ckag Mobile System into SAP in San Miguel Corporation

-Troubleshoot and configure SAP (Sales Distribution) in San Miguel Corporation

-Unlock SAP ID in San Miguel Corporation

-Troubleshoot Lotus notes email, Eckag and Epaw application in San Miguel Corporation

System \ POS Administrator Asiapro Coop

June 25, 2007 – February 7, 2008 Pasig City

Responsibilities:

-Computer Hardware and Software Maintenance in Ayala Land Inc.

-Network Configuration in Ayala Land Inc.

-Upgrading and Set up Personal Computers in Ayala Land Inc.

-Software Installation in Ayala Land Inc.

- Troubleshooting software, personal computers, printers in Ayala Land Inc.

-Troubleshoot software application such as Power Olap, Microsoft Outlook Email

-Troubleshoot and configure POS and SAP system

- Windows Server 2003 Maintenance of Sophoss Anti Virus, Microsoft

exchange server, POS server, Report Gens server,

-Ensure availability of network resources such as network and server administration, email administration, system security, system recovery, system backup

-Ensure compliance with audit and security policies and procedures

-Provide IT related support and report issues / status related to IT

-Provide call management and first & second level end-user support, configuration and hardware / software deployment

-Manage vendors and Term Contractors for preventive maintenance of IT system

-Ensure the good health of the servers(DHCP,IIS,ISA,DNS, Microsoft Exchange):

●monitoring the memory utilization

●monitoring the CPU utilization

●monitoring the disk usage and capacity

●maximize the utilization of our resources

Technical Support Specialist PICOP Resources, Inc.

October 1, 2003 – June 1, 2007 Bislig City, Surigao del Sur

Responsibilities:

-Ensure compliance with audit and security policies and procedures

-Manage vendors and Term Contractors for preventive maintenance of IT system

-Provide call management and first & second level end-user support, configuration and hardware / software deployment Provide IT related support and report issues / status related to IT

-Ensure availability of network resources such as network and server administration, email administration, system security, system recovery, system backup and maintenance

-Computer Hardware and Software Maintenance

-Network Configuration

-Upgrading and Set up Personal Computers

-Software Installation

- Troubleshooting software, personal computers, printers

- Windows 2000 Advanced Server Maintenance of Sophoss Anti Virus, Microsoft

exchange server

-Troubleshoot software application such as Power Olap, Microsoft Outlook Email

-Administration of windows servers including

●Changing system parameters

●Administration of active directory

●Managing user accounts

●Managing print servers

●Performance tuning

●Security hardening

●Housekeeping of servers

●Resource utilization monitoring

●Managing security certificates

●Backup/recovery technology

●Web server management

●Application server management

●Database service management

●DHCP, DNS, SMTP management

●Proxy server management

●Patch application

●Antivirus management

●Messaging service

●Patch management

EDUCATIONAL ATTAINMENT

AMA Computer University Bachelor of Science in Computer Engineering

Makati City

November 1999 - 2003

University of San Jose Recoletos Bachelor of Science in Computer Engineering

Cebu City

June 1997 – October 1999

De La Salle John Bosco College High School

Mangagoy, Bislig,Surigao del Sur Honor Roll

April 1997

Andres Soriano College Elementary

Mangagoy, Bislig,Surigao del Sur Valedictorian

March 1993

ADDITIONAL INFORMATION

PERSONAL DETAILS:

Age

: 40

Height

: 5 feet 8 inches

Weight

: 160 lbs.

Sex

: Male

Birthday

: April 17, 1980

Birthplace

: Mangagoy, Bislig, Surigao del Sur

Status

: Single

Citizenship

: Filipino

Religion

: Roman Catholic

Language spoken

: English, Filipino / Tagalog

Dialect spoken

: Cebuano

SEMINARS/ TRAININGS ATTENDED:

CCNA I

UP Information Technology Training Center, Quezon City

October 10, 2009 – December 17, 2009

CCNA II

UP Information Technology Training Center, Quezon City

February 7, 2010 – April 11, 2010

Creating Service Quality

Upper Penthouse SMPC Bldg., Mandaluyong City

Feb. 12-13, 2008

Data ONTAP 7-Mode Administration (D7ADM)

Fast Lane, Makati City

January 26 – 30, 2015

Implementing an Advanced Server Infrastructure (20414B)

MisNET, Makati City

October 13 – 17, 2014

Information Technology Project Management

Global Knowledge Philippines Inc., Mandaluyong City

April 22-23, 2014

VMware vSphere: Install, Configure, Manage [V5.5]

MSI-ECS, Taguig City

August 11-15, 2014

ITIL v3 Foundation

Global Knowledge Philippines Inc., Mandaluyong City

May 12-14, 2014

CHARACTER REFERENCE:

Available upon request

Contact this candidate