Network Engineer Customer Care

Work History

Talented Network Engineer possessing considerable experience with wireless networking,cloud storage, and encryption devices.

Tech-savvy and hardworking professional with expertise in resolving problems, conducting system repairs,troubleshooting and identifying new technologies and solutions to support client needs. 2019-09 - 2020-04 Test Engineer, Preventive Maintenance Material In Motion, Fairburn, GA

Performs random checks of PM equipment handled by testers to ensure reliability and quality of work.

Development of test racks / automated test equipment that will be deployed to Production.

Tested, identified and troubleshot problems in field with cellular networks and data collection equipment.

Coordinates streamlines installation and repairs of approximately 60 test equipment using computerized system.

Composed and edited work instructions for quality and test procedures. Trained test technicians and operators on test hardware and software. Supported visualized environment for servers used for testing and back end servers.

2014-11 - 2017-03 Network Engineer

Ministry Of Information, Lagos, Nigeria

Troubleshot hardware, software to determine and rectify network problems. Maintained network connectivity of all 75 workstations, servers / network devices.

Supported users both local and by phone with problem resolution and education.

Maintained network connectivity of all workstations, servers and network devices.

Diagnosed and executed resolution for all network and server issues. Managed system-wide operating system and software deployments, as well as related software upgrade problems.

Donald Ezeji

Network Engineer

Address Webster, TX, 77598

Phone 678-***-****

E-mail ********@*****.***

Accomplishments

Skills

Designed and evaluated WAN and LAN connectivity technologies. Established, repaired and optimized networks by installing wiring, cabling and devices.

2013-01 - 2014-03 Customer Care Assistant

Ukrtelecom, Kharkiv, Kharkiv, Ukraine

Provided comprehensive technical support to international customers by using acquired language skill.

Monitored and controlled customer purchase orders and shipments projections. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.

2011-12 - 2012-06 IT Support Technician

UEFA, Kharkiv, Ukraine

Configuration and troubleshooting of LAN/ WAN around the stadium premises Oversaw management ticketing responsibilities, online data customer service Software installation of windows, antivirus patches/ computer set up Increased customer satisfaction by resolving about 200 payment issues. Resolved conflicts and negotiated mutually beneficial agreements between parties.

Successfully Completed 38.5 hours..

Hands on experience on Cisco router and switches... Network Management/Administration

Configure, verify, and troubleshoot IPv4 addressing and subnetting Configuration and troubleshooting of interswitch connectivit DNS lookup, DHCP, TFTP, DNS, HSRP, NAT, PAT, NTP operation Network infrastructure administration

Technical troubleshooting

Cisco router and switch security

Equipment Testing And Operation

Automation tools

Security architecture and technologies

Network repairs and maintenance

Hardware and software monitoring

Education

2010-09 - 2014-06 Bachelor of Science: Computer Engineering Kharkov National University of Radio Electronics - Kharkov, Ukraine 2004-11 - 2008-08 High School Diploma

Hope Bay - Nigeria

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