Executive Customer
Resume:
KEY Skills :
• Innovative, pragmatic, with strong analytical, problem solving, and leadership skills
• Hardworking and team player with good negotiable and people management skills
• Adaptable to new Environment.
PROFESSIONAL EXPERIENCES:
Teleperformance Operation Executive (Inbound)
Location – Jaipur
July-2020 to Till Date
Key Assignments/ Initiatives:
Solve customer query.
To handle customer escalation.
To attain Customer calls.
Genera Online Pvt Ltd. Team Leader (Operations & Admin) Location – Jaipur
Feb-2015 to 29 Jan 2016
Key Assignments/ Initiatives:
Daily meeting with Team lead of new projects.
Prepare Monthly Reports.
To handle the production team.
To handle the Task Management System.
To coordinate with IT Team.
To maintain stock reports.
Dialmenow Online Pvt
Ltd
Team Leader (operations)
Location – Jaipur
Jan-2014 to Feb-2015
Key Assignments/ Initiatives:
Responsible for end to end operations for team.
Solving online & offline queries for team.
Knowledge transfer to the new joiners.
Prepare Daily Reports
Audit of Inbound call
Infosys BPO Limited Sr. Process Associate – FSI
Location – Jaipur
April – 2010 – Dec 2013
Key Assignments/ Initiatives:
Responsible for end to end operations for team.
Quality check & dispute resolving
Knowledge transfer to the new joiners.
Responsible for daily production reports
Appreciations/ Initiatives:
Received 6 SPOT Awards for quality & production in the processing.
Won I star award.
Avinash Dave
Plot no –805
Devi Nagar, N.S Road, Sodala
Jaipur - 302019
********@*****.***
Genpact (I to I Process) Process Associate (Collections) Location – Sitapura, Jaipur.
May-2009 to March-2010
Key Assignments/ Initiatives:
Calling collection For ICICI Bank Loan EMI.
Appreciations/ Initiatives:
Highest collection award in a month (Big Bazaar voucher) CERTIFICATION:
Skill to succeed certification from GROW Program for PWD by Dr. Reddy Foundation Jaipur.
Skill to succeed certification for PWD from Youth 4 Jobs Foundation Jaipur. EDUCATION:
July 2002- May 2003
Bright Future. Sr. Hr. Secondary School, Jaipur
Senior Secondary School Certificate (10+2)
Major Subjects: Economics, Accounts, English, Economics & Sociology June 2003- May 2006
Rajasthan University, Jaipur
Bachelor of Commerce
Major Subjects: Economics, Cost Accounting, Financial Accountancy & English. EXTRA CURRICULAR ACTIVITIES:
• Participated in cricket.
• Member of Events management.
PERSONAL INTERESTS:
• Sports: Cricket, Carom
• Others: Reading Newspaper, Gardening
Father’s Name : Mr. Uma Shankar Dave
Date of Birth : May 24, 1987
Marital Status : Single
Nationality : Indian
Language Known : Hindi & English
PERSONAL DETAILS:
Contact this candidate