Manager Employee

Professional Summary

I am seeking a position where my strong accounting skills, leadership skills, excellent problem-solving capabilities, strong customer service focus, and ability to develop new ideas and procedures will contribute to the productivity and profitability of the organization. I am a results-focused management professional offering 20 years of progressive leadership experience. I transform high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to the financial and operational success.

In November of 2018 I was nominated for the AAKC Board of Directors. I was inducted into this position in December of 2018. I served in this position in 2020 and will continue in 2021.

I received my CAPS designation in September 2019.

Skills

Superior sales and service skills

Expertise in budget control and financial analysis

Excellent management skills in the areas of team building, conflict resolution, and result focused work

Bond Compliance

Student Properties

Property take-overs

Adaptability and complex problem solving

Exceptional oral and written communication skills

Proficient in Microsoft Office and Excel, Onesite, Yieldstar, Lead 2 Lease and Co-Star

Work History

Regional Manager, 11/2019 to present

Broad Management Group – Montvale, NJ

Provided leadership and support to 12 employees and 2 of their KC properties (439 units)

Responsible for hiring, supervision, training, for employee development, and evaluation of employee performance

Prepare budgets for a new acquisition as well as existing properties

Negotiated vendor contracts, obtained, and reviewed bids for capital improvements and regular maintenance

Directly managed a distraught property and took occupancy for mid-80’s to 93% occupancy in 6 months. Was able to get the property where it needed to be to be put on the market.

Due Diligence – lead all tours with prospective buyers and worked directly with broker to ensure everything ran smoothly

Scheduled with vendors and maintenance to get 10 down units back online in less than a year. These units had been down for 4 years

Identified opportunities for reduction in operating costs

Directed resident relations program for my portfolio, providing quality service and effectively resolved resident concerns

Handled disciplinary actions, performance appraisals and terminations

Analyzed market conditions and occupancy trends to produce competitive pricing and correct product positioning

Efficiently developed new relationships with superior vendors to decrease asset expenses

Analyzed and evaluated monthly and quarterly financial statements

Complete monthly variance report packages/executive summaries to be distributed to investors monthly

Perform annual lender inspections

Communicated effectively with owners, residents, and on-site associates

Maximized rental income while minimizing expenses through effective planning and control

Strong focus on each individual team members strengths and weaknesses, always striving to create positive work environments by combining positive recognition on excelling and improving results while coaching, educating, and teaching problem solving and creativity. All of this increased not just employee moral but also overall employee productivity and satisfaction. This has allowed me to help grow a strong team of industry professionals.

Regional Manager, 12/2016 to 11/2019

PRISM Real Estate Services – Overland Park, KS

Provided leadership and support to 30 plus employees and 9 plus properties (1350 units)

Responsible for hiring, supervision, training, for employee development, and evaluation of employee performance

Prepare budgets for new acquisitions as well as existing properties

Negotiated vendor contracts, set up preferred vendors (in order to obtain companywide pricing) and obtained and reviewed bids for capital improvements and regular maintenance

Identified opportunities for reduction in operating costs

Directed resident relations program for my portfolio, providing quality service and effectively resolved resident concerns

Handled disciplinary actions, performance appraisals and terminations

Analyzed market conditions and occupancy trends to produce competitive pricing and correct product positioning

Efficiently developed new relationships with superior vendors to decrease asset expenses

Analyzed and evaluated monthly and quarterly financial statements

Complete monthly variance report packages/executive summaries to be distributed to investors monthly

Assisted with Due Diligence – lead all tours with prospective buyers

Perform annual lender inspections

Communicated effectively with owners, residents, and on-site associates

Maximized rental income while minimizing expenses through effective planning and control

Strong focus on each individual team members strengths and weaknesses, always striving to create positive work environments by combining positive recognition on excelling and improving results while coaching, educating, and teaching problem solving and creativity. All of this increased not just employee moral but also overall employee productivity and satisfaction. This has allowed me to help grow a strong team of industry professionals.

Nominated for AAKC’s Regional Manager of the year in 2018 and 2019

Roving Manager/District Manager, 08/2009 to 09/2016

Nolan Real Estate Services – Leawood, KS

Provided leadership and support to 30 plus employees and 10 plus properties

Responsible for hiring, supervision, training, for employee development, and evaluation of employee performance

Employed or contracted for services of security, maintenance, and grounds

Oversaw 1.5-million-dollar rehab

Negotiated vendor contracts and obtained and reviewed bids for capital improvements and regular maintenance

Identified opportunities for reduction in operating costs

Directed resident relations program for multi-sites, providing quality service and effectively resolved resident concerns

Helped facilitate 3rd Party Property takeovers, while hiring and training new team members

Handled disciplinary actions, performance appraisals and terminations

Analyzed market conditions and occupancy trends to produce competitive pricing and correct product positioning

Efficiently developed new relationships with superior vendors to decrease asset expenses

Highly proficient in overseeing distressed properties, analyzing the situation, and creating and implementing a plan to correct

Assisted with Due Diligence

Introduced and monitored effective lease renewal programs

Analyzed and evaluated monthly and quarterly financial statements

Communicated effectively with owners, residents, and on-site associates

Maximized rental income while minimizing expenses through effective planning and control

Supervised the Bond Compliance Program for 3 plus properties

Property Manager, 11/2002 to 08/2009

Hickok-Dible – Pinegate East – Merriam, KS

Managed a team of 4 professionals at a 223-unit property, while maintaining occupancy at or above budget

Maintained in depth knowledge of competition through consistent evaluation of market conditions and trends

Achieved NOI at or above budget by implementing cost control and revenue improvement programs

Achieved DQ below 1% consistently

Verified income, assets and expenses and completed file tracking sheet for each applicant

Developed annual operating budgets and forecasts, as well as sales and marketing plans

Completed final move-out walk-throughs for tenants

Introduced and monitored effective lease renewal programs

Verified that all customer complaints were handled promptly and appropriately

Maximized rental income while minimizing expenses through effective planning and control Communicated effectively with owners, residents, and on-site associates

Trained and motivated leasing staff during bi-monthly trainings

Maintained a sufficient number of units so that they were market-ready at all times

Followed up on delinquent tenants and coordinated collection procedures

Developed, reviewed, and submitted property operating and capital budgets

Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments

Generated professional networks by engaging in professional, industry and government organizations

Handled disciplinary actions, performance appraisals and terminations

Education

Cosmetology License: 1995

Crum's Beauty College

No degree: Electronic Communications, 1993-1994

Marquette University

High School Diploma: 1993

Atchison High School

References

Lorri Laughlin – Property Management – 816-***-****

Jenny Shipman – Property Management – 913-***-****

Missy Singer – Property Management – 217-***-****

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