Sales Representative Cash Handling

Laura A. Pacheco

**** ****** ***** ** • Orlando, FL 32829 • 407-***-****

*****.********@*****.***

PROFESSIONAL SUMMARY

Technical support representative with experience and troubleshooting skills in a multi-user high pressure environment. Proven skills and knowledge in PC repair and troubleshooting as well as knowledge on different systems including Windows, Office, and Photoshop, as well as smartphone OS’s such as iOS and Android. Strong on hardware repairs on computers, smartphones, and gaming consoles, complimented by excellent people skills oriented to providing with the best solutions or alternatives for any given problems clients may face in order to achieve successful troubleshooting with the use of effective communication skills in either English, Spanish, or Portuguese. Adapts quickly and effectively to new work environments and performs great in team environments. Overall I have excellent customer service skills, and vast experience troubleshooting computers and Smartphone that will enable me to effectively address and resolve any customers’ needs.

PROFESSIONAL EXPERIENCE

PSS Premium Technical Support

Asurion - WAH

July 2018 - Present

●Solve problems across hardware, software OS, apps and compatibility

Support products across Windows, Android, Blackberry OS, Apple IOS, wireless technology, equipment and applications.

Demonstrate compassion, empathy and reassurance at all times in order to provide excellent customer support

Perform all troubleshooting steps and directing customers to the next level or support in order to create tickets

Place orders for new devices

Keep up to date information regarding always changing policies, procedures and promotions.

Maintain positive attitude and enthusiasm without losing voice or drive regardless of workload.

Provide feedback and support to peers and tightly work within the team members to improve performance levels as a whole.

Park Operations - Guest arrivals - Turnstiles/Bag checks

Sea World Parks & Entertainment, Orlando, Fl

May 2019 - September 2019

Seasonal Job

●Greet guests at park entrance.

●Verify and scan admission tickets.

●Direct guests to the appropriate entrance areas depending on their ticket.

●Assist in purchasing tickets and meal plans for their day at the park.

●Assist security in performing back checks and security checks.

●Inform guests of items allowed and not allowed in the part.

●Remain alert of any suspicious activity or guests attempting to skip bag check.

●Exercise caution and care when inspecting guests articles to avoid self harm or damaging their property.

●Maintain a positive and friendly attitude regardless of weather conditions or workload.

Lead Technician/Manager

Cellairis Florida Mall, Orlando, FL 2011 - 2018

●Perform technical work in smartphones and gaming consoles in both hardware, and software.

●Collect essential information from clients regarding their electronic devices and the difficulties they’re facing to better assist them.

●Support a wide variety of smartphones and OS’s (iOS, Android, Microsoft, Google) and ensure accurate knowledge of each by consulting numerous manuals and online forums to better assist.

●Provide accurate troubleshooting time frames to maximize efficiency in the work place.

●Guide customers and coworkers thru detailed steps to help solve problems.

●Analyze and troubleshoot problems face to face while being in store, or via video chat or voice call while being On Call.

●Receive and assist customers via phone with their problems, and recommend corrective action.

●Provide customers with the latest information available for them to make the best use of their devices.

●Maintain a positive and cordial attitude regardless of the circumstances.

●Keep the standards while working under pressure or with a high volume of devices to ensure customers with the best possible care for their concerns.

●Weekly inventory for parts and pieces necessary for repairs.

●Order store supplies necessary for daily tasks.

●Make merchandise orders within the allotted budget.

●Maintain contact and constant follow up with returning customers and corporate clients.

●Review logs and effectiveness results achieved by all employees.

●Perform follow up calls and receive feedback from clients and coworkers.

●Persuade customers to acquire protection plans, or the necessary protective accessories for their devices.

●Perform all company daily procedures for opening and closing the stores:

Visual checks of the displays

Set up cash registers

Turn on all devices required for normal operations (computers, TVs, sound systems, heat plates, soldering stations)

Assign cleaning and restocking duties

Check email and respond as needed

Close and count down all registers.

Technician / Sales Representative

QuickFix Smartphone Repair, Orlando FL 2012-2015

●Repair and service smartphones and electronic devices.

●Provide technical knowledge and deliver solutions to any hardware or software problem.

●Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

●Recommend changes in products, service, by evaluating each individual’s needs.

●Resolve customer complaints by investigating problems, always keeping a positive attitude and excellent service for the customer.

●Develop solutions and making recommendations to management to avoid future problems or complaints.

●Maintain professional and technical knowledge by staying constantly informed about new products and current releases.

●Serve customers by selling products and meeting their needs.

●Service above and beyond existing customers as well as new ones.

●Plan and organize daily work schedule to call on potential sales outlets.

●Adjust sales presentations by carefully analyzing and studying customers.

●Keep management informed by submitting activity and results reports.

Education

Mid Florida Tech

2011-2012

Certified Front Desk Supervisor (CFDS)

Certified Guest Service Professional (CGSP)

Hospitality Skills Certification for Line-Level Staff

Universidad Metropolitana

2011

Bachelor’s degree in Modern Languages

AA - Computer and Information Sciences

Skills

●Advanced Microsoft Office knowledge.

●Intermediate Photoshop knowledge.

●Trilingual: English-Spanish-Portuguese

●Excellent customer service skills.

●Technical knowledge in electronic devices and OS’s

●Organized and adaptable

●Media corresponded

●Cash Handling

Contact this candidate