Assistant Manager

Blanca M. Osornio

Email: ************@*****.***

SUMMARY

Motivated, spirited with strong time management skills, which thrives in a fast-paced & active environment. Focused on outshining expectations and building customer loyalty, telephone etiquette and high quality computer skills.

Skills

Enthusiasm, Multitasking, Interpersonal, Stress Management, Customer Empathy/ Compassion, 10 Years Of Customer Service Experience

EDUCATION

South Atlanta Educational Complex Atlanta, GA HIGH School Diploma May 2012

WORK EXPERIENCE

Catering Companies Atlanta, GA

Chef's Assistant November 2016 - September 2018

Made certain that all tasks at hand were completed at a timely orderly

Attention to detail, quality of work was extremely important for each task/dish

Followed procedures by the book

Anticipate heavy business time and organize accordingly to tackle workload

Answered telephone calls and responded to inquiries

Served guest in a friendly and courteous manner

Kept accurate inventory of supplies and orders replacement of supplies as needed

C&C Wings Atlanta, GA

Manager & Cashier JULY 2015 - 2016

Handle customer’s enquiries or any complaints they may have

Multitasking; such as answering the phone, hanging orders out

setting targets that need to be meet throughout the day by workers

Recruit and train new employees

Make daily cut at the end of the day

Assign the employees schedules

Make improvements to the running of the business and developing the restaurant

El Mexicano Atlanta, GA

Hostess/Waitress January 2015 – March 2015

Attention to detail

Took reservations and ensured everything was ready by their arrival

Ensured special request were lodged and passed to restaurant staff

Created welcoming surrounding for the guests as they entered the premise

Dealt with high pressure situations

formed great organizational and social interaction skills

Time management& Prioritization; able to determined what need assistance first

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