Service Representative Staff
Resume:
Afong George Nsoh
FRENCH BILINGUAL RESOURCE
# ** **, *** ******, ***** Signal
Taguig City
********@*****.***
I. PROFESSIONAL SUMMARY:
Bilingual (French/English), and proven history of positive work ethics and the ability to consistently achieve positive outcomes at my job position.
Offering skills in MS Office, and familiarity with Oracle 12c, Database Administration.
Holder of M.Ed. in Biological Sciences, I come with 29 years of experience in Customer Service in the Education sector, and 02 years in the Communication Sector. Eighteen (18) of these years were spent as a Team Leader of groups of Professionals, with whom we together produced excellent results. As team leader I naturally developed the ability to guide people, work well as part of a team, and also build relationships and interpersonal skills. I can make effective decisions and solve problems, whilst under pressure. Furthermore, I have the ability to quickly learn and adapt to the fast pace world demand. From my long experience, I definitely fit for any role.
II. WORK HISTORY:
Customer Service Representative: March - June 2020: Proximus Help Desk-PHILIPPINES.
- Made telephone calls to both old and new customers, living in Belgium, and succeeded to get 25% of them to buy our new Products, designed to meet their needs during this period of lockdown.
- Presented the new and attractive Proximus communication packages to former customers who left Proximus, for other telecommunication houses, and succeeded to bring back 5% of them.
- Filled online contract forms, and provided satisfactory solutions to Proximus customers.
Customer Service Representative: Sept. 2018 - Feb.2020: Mobile Telecommunication Network (MTN)-Cameroon.
- Received and channeled both calls and documents of customers who had difficulties with their Mobile Money operations to either the technical or commercial desks of the company, and successfully hit the target of at least 20 solved problems a week.
- identified and assigned new Mobile Money codes for customers whose codes have been hacked or lost with a 100% efficiency.
Administrator: 2016-2018: Government Secondary School (GSS) NYUGU-BACKYIT- BALIKUMBAT.
- Made and received telephone calls from Civil Administrators, Education hierarchy, parents and staff, concerning meetings, high level state events, admission of students, etc, and took appropriate actions to comply with instructions within and without the campus.
- Coordinated all pedagogic and administrative functions of the institution, and produced excellent results.
- Managed all financial, material and human resources of the institutions in a sustainable way.
- Prepared and submitted academic, administrative and financial reports to the hierarchy every month.
- Established and maintained good relationships between the school, parents and traditional authorities.
Administrator: 2010- 2016: Government Secondary School (GSS) KOMUE- BABESSI.
- Made and received telephone calls from Civil Administrators, Education hierarchy, parents and staff, concerning meetings, high level state events, and admission of students, and took appropriate actions to comply with instructions within and without the campus.
- Coordinated all pedagogic and administrative functions of the school that resulted to excellent academic performances of learners, at the end of each quarter of the year.
- Managed all financial, material and human resources of the institutions in a sustainable way.
- Prepared and submitted academic, administrative and financial reports to the hierarchy every month.
- Established and maintained good relationships between the school, parents and traditional authorities.
- Appropriately represented the school in all Administrative, Legal and Social matters.
Vice Principal. 2007-2010: Government High School (GHS) Baba I.
-Made and received telephone calls from staff, Senior Discipline Masters, parents and other Senior Administrative staff, concerning academic issues, and other complaints, and took appropriate actions to offer 95% concrete solutions.
-Presented daily reports to the principal on the progress of pedagogic activities of the school, and supervised the pedagogic activities of a staff of seventy teachers.
-Pioneered the construction and equipping of a second cycle science laboratory, which retained 100% of our science students who graduated from the first cycle.
Senior Discipline Master. 2000-2007: GBHS Ndop.
-Made and received telephone calls from staff, students, parents and other Senior Administrative staff, concerning absences and other excuses, and took appropriate actions to cover up gaps in the lessons of the day at 95% every day.
-Maintained discipline and order in a school of two thousand students and a staff of one hundred and twenty-five teachers, in order to make the school 100% successful in her mission to the community.
-Collaborated with other senior Administrative staff to ensure that teachers present are effectively executing their assigned tasks at maximum efficiency.
-Supervised the work of other Masters of Discipline assigned to me, every hour.
III. ACADEMIC PROFILE:
INSTITUTION CERTIFICATE OBTAINED
University of Nigeria, Nsukka (UNN). Master of Education (M.Ed science education)
Area of specialization: Biology Education.
University of Yaounde, Cameroon Diplome de Professeur de l’Enseignement Secondaire (Ecole Normale Superieure). Premiere Grade (DIPES I) (Graduate Diploma in Biology).
IV. PERSONAL DATA:
Date of Birth: October 28, 1963
Place of Birth: Bamenda-Cameroon
Citizenship: Cameroonian
Civil Status: Married
V. SEMINARS/ RELEVANT INTERNATIONAL EXPERIENCES.
Feb - March, 2017: Participated in the international Seminar on “Youth at Risk: Preventing Students Dropouts, Facilitating Reintegration” with UNESCO at Jerusalem – Israel for One Month.
April 2007 – Facilitated a one-week International GLOBE workshop in Riversdale-South Africa as a Master Trainer for Land Cover/Biology Protocol.
December, 2006 - led a delegation of two GLOBE students from G.B.H.S. Ndop, to represent Cameroon at the Global Environmental Youth Convention (GEYC) 2006 in Dubai- United Arab Emirates, where we presented a research paper titled: The influence of Ndop Wetlands on the Environmental services.
January 2006 - Facilitated a one-week international GLOBE workshop in Kampala-Uganda as a Master Trainer for land Cover/Biology Protocol.
June, 2003 -Led a group of ten students to represent Cameroon in Croatia at the GLOBE LEARNING EXPEDITION (GLE), where we presented a research paper titled: Rainfall patterns and crop cultivation in Ngoketunjia Division of the North West Province, of Cameroon.
August 2003 - Participated as international candidate MASTER TRAINER, at the GLOBE 4th International Training workshop in Yaounde - Cameroon.
April 2002 -Attended a one-week international workshop on the Global Learning and Observation to Benefit the Environment (GLOBE) programme, for the training of GLOBE Teachers in DATA reporting Using the Internet –Yaoundé-Cameroon.
August, 2000 -Attended a three week summer course on Biotechnology for innovation and development (BID) Organized by the Fobang Foundation in Yaoundé –Cameroon.
VI. DECORATIONS: KNIGHT OF ACADEMIC ORDERS (CHEVALIER DES PALMES ACADEMIQUES), 2015.
KNIGHT OF CAMEROON ORDER OF MERIT, 2018
VII. LANGUAGE PROFICIENCIES AND OTHER RELEVANT SKILLS
-English - Fluent; French - Intermediate.
-Microsoft Office (Word, Excel, Power point), Internet.
-Candidate Database Administration (DBA) - Oracle Certified Associate, Oracle12c.
-Public speaking and Seminar Organizing
-Excellent team leader and motivator
-Excellent communication skills.
-Ability to easily adapt to new environments, and work under pressure.
-Cultural Adaptability: Have worked in many multicultural settings.
-Driving: Valid Driving license (Categories A and B).
I declare on my honor that all information given in this Curriculum Vita is true.
Done at Taguig City on December, 2020.
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