Customer Care

Phone# - 647-***-****

Email - *******.********@*****.***

Terance Richards

PROFILE

A young professional with a strong background in sales and customer care. Independently efficient with great teamwork skills in fast paced work environments

● Can effectively communicate with employees and resolve customer inquiries in a professional and courteous manner.

● Comprehensive understanding of marketing strategies and concepts

● Familiar with microsoft & financial software as well enterprise systems such as IBM, Gateway & S3

● Customer friendly and oriented, capable of dealing with irate clients

● Personal interest in IT systems, currently studying for microsoft/aws certifications

● A music creator and consumer with a strong passion for good music! EXPERIENCE

TD Canada Trust — Customer Service Representative

March 2017 - Present

● Responsible for providing exceptional service in a fast paced call center environment

● Identifying sales opportunities and meeting productivity and compliance targets

● Assisting customers with day to day banking needs while ensuring they have the correct financial products to suit their needs

● Training new employees and assisting their transition into the position

● Organizing outings and overseeing employee experience within my team Fastenal — Sales Support

September 2014 - May 2016

● Responsible for order placement, shipping & receiving and inventory management within the store

● Opening/closing store and managing cash register

● Conducting business and following up with clients via phone and email

● Driving to clients to deliver products and discuss future business opportunities

EDUCATION

Seneca College, North York — Music Production

May 2016 - December 2016

Ryerson University, Toronto — Bachelor of Commerce September 2012 - April 2014

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