Support Engineer
Resume:
D.WILSON
Mobile: +91-999*******
E-mail: adie0r@r.postjobfree.com
SUMMARY
Analytical and systematic Systems Administrator with 7+ years of experience dedicated to maximizing performance and ensuring a highly-available and secure environment.
WORK EXPERIENCE:
Administrator -EUS in Microland, Client location of BNP Paribas India Solution Pvt Ltd from Jan 9th 2014 to till date.
Job Responsibilities:
Manage Windows Server environments and technologies for 3000+ remote and onsite users
Monitored technical team calls to ensure maintenance of technical skills and Good customer service.
Knowledge and work experience on EUS (End user computing)tool.
Lead team providing telephone and online support to customers experiencing technical issues.
Provided quality troubleshooting with patient step-by-step instructions to resolve problems.
Created, managed and monitored group policy assignments to domain wide OU’s.
UPN update done by as per user logon name has mentioned on Active directory.
Access provision has been done as per sailpoint request.
Actively monitor and manage vulnerable application with the help of Scanning team.
Implemented WSUS/SCCM integration and created a monthly phased patching process
Microsoft patch deployment creation, troubleshooting, and compliance management
Deployed Windows workstation patches.
Modified Task Sequence’s for a more personalize build.
Maintained SCCM client troubleshooting skills on the Windows 7 & 10 platforms.
Creating Packages for Operating System Deployments
Analyze SCCM log files, provide patch management support and maintenance window operations
Working knowledge in all phases of system development, analysis, design, implementation, training, maintenance, and support in SCCM environment.
Provide technical support by performing installation, repair, and preventative maintenance of PC and related software
Troubleshoot software install/configuration failures and provide regular status to customer
Held weekly team meetings and involved staff in planning and decision making.
Created, managed and monitored group policy assignments to domain wide OU’s.
Monitoring and ensuring compliance of McAfee Antivirus regular updates via central console and on end nodes when required.
Enforce security and compliance polices with respect to anti-virus, security patches, updates, VPN, access, encryption, desktop hardening, etc. as per Corporate Security standards and requirements.
Monitor, download, recommend and apply application upgrades, updates and fixes for various applications, first to the environment and then to production after testing is completed.
Manages a team(s) that provides support for employees with hardware, software and network issues
Prioritize and coordinate security patch and software testing schedules and distribution
Failed to recovery the Laptop from FDE (Full disk encryption) using checkpoint console.
Using Wave citrix tool to assign HVD’s to end-users.
Using Sandy tool for SCCM package deployment to HVD.
HVD Reconciliation activity performed by every 90 days.
Daily tasks included working with Citrix end users and working with application
Teams to install, improve or deploy updates to their applications installed in Citrix.
Daily duties included Level 2 support of facilities and to assist with setup of new users on the thin client solution.
Coordinated testing with end users for XenApp/XenDesktop on citrix platform.
Supporting junior teams on setting up and configuring Desktop / Laptop PCs, thinclient, Windows OS and Applications.
Preventive maintenance schedule creation, adherence audits and compliance reporting on periodic basis.
HR-Inflow and Outflow for user account creation and deletion managed by Make user tool.
Preparing Roaster every month for 15 engineers on 24/7 shift basis.
Enterprise mobile mail setup and support for Blackberry native client and IPhone client (using Good Application, Blackberry work, mobile iron).
Key achievements
Experienced in managing large environments.
Leveraged subject matter expertise to stragically identify, analyze and troubleshoot issues.
Error free migration of 1,600 user profiles from Mumbai server to Chennai server
Implemented new VPN clients for 750 users using central console
Awarded ‘Best Performer of the Month’ twice (out of 35 members in 8 months) when working in Operations team for achieving highest number of incidents closed within SLA
Assigned to handle VIP escalations based on merit and demonstrated quality of execution
PREVIOUS EMPLOYER 1:
Desktop SupportL1 Franchise of WIPRO Info Tech Group with the partner of Crown solutions India Pvt Ltd in SCOPE International Chennai from July 23rd 11 to July 27th 12.
PREVIOUS EMPLOYER 2:
Engineer In CMS Info system Client Locations Of Iffco Tokyo General Insurance, Apollo Tyres Ltd& Bharathi Airtel Chennai From Aug 23rd 12 to Nov 2nd 2013.
Technology Skills / Knowledge Areas:
Actively participated in team support by proposing and implementing solutions
7 years of experience working with computers and troubleshooting user issues.
SCCM operations: Maintained SCCM client troubleshooting skills on the Windows 7 & 10 platforms.
Citrix XenApp / XenDesktop: Central console, maintenance and support.
Played key role in delegation of control of OU in Active Directory, as well as creating and adding/removing Group Policy.
Win OS (XP, 7, 10) deployment, management and support
Email client setup and support: Outlook, Lotus Notes
Enterprise mobile setup and support: Blackberry and IPhone (Good application) for mail
Smart Pass (smart card based authentication) & CMS client (authentication tool): configuration and support
Anti-virus: McAfee, Symantec.
Educational Qualifications:
2010
U.G– B.E (EEE)
In Kamban Engineering College Thiruvanamalai
65%
2006
Higher Secondary
St. Mary’s Matric Higher Secondary School-Tindivanam
78%
2004
S.S.L.C.
St. Mary’s Matric Higher Secondary School-Tindivanam
70%
DECLARATION:
I hereby assure that the above information is true and I will prove to be worthy of your confidence and satisfaction.
D.WILSON
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