Manager Customer Service

AVERY WHITT

Reno, Nevada

**********@*****.*** 775-***-****

Operations Manager

Organized and detail-oriented operations supervisor with 5+ years of experience in warehouse operations. Proficient in warehouse systems management, multi-functional team management, critical audit review, and federal trade zone (FTZ) compliance. Focused on operations analysis and both internal and external customer service. Excellent computer, written, and verbal communication skills. Additional skills and training include:

• GEODIS Managerial Training

• Fed-Ex Ship Manager

• MAC OS/Windows/Office 365

• Lean Operations (Six Sigma)

• Powered Industrial Truck Trainer

• Safety Processes and Procedures

• Item Velocity Efficiency

• Inventory Control

Experience

GEODIS, Sparks, NV

Operations Supervisor 9/2019 to Present

Directly supervised warehouse activities of 30+ Material Handlers, Customer Service Representatives, and Lift operators for a 300,000 sq. ft. facility. Managed all inbound and MRB/UOB operations to ensure 100% customer and FTZ compliance. Ensured all current and new employees were trained in relevant functional areas and complied with all standard work instructions.

• Successfully managed transition of warehouse operations to become Foreign Trade Zone (FTZ) compliant six months ahead of schedule resulting in increased inventory turns and worker efficiency.

• Managed, monitored, and reported warehouse KPI's to management on a weekly basis maintaining and improving workforce efficiency and warehouse optimization.

• Conducted PIT certification for all new hires and lead weekly PIT Operator stand-up meetings resulting in a 45% reduction of PIT related safety incidents.

Inventory Control Lead 2/2019 to 9/2019

Coordinated and reconciled physical inventories and prepared outbound audit shipments. Initiated investigations for missing or damaged inventory revealing a $350k discrepancy. Improved inventory reconciliation by streamlining processes including creating v-tables for item look-up and velocity reports. Managed DPPM under goal of 2500.

Inventory Control Analyst 8/2017 to 2/2019

Maintained inventory counts on $10M inventory. Analyzed financial reports for discrepant inventory and defective items using SAP GUI software. Optimized inventory organization and placement of high-velocity items to maximize shipping efficiencies.

NEVADA WOLF SHOP, Reno, NV

Shipping and Receiving Associate Supervisor 7/2015 to 08/2017 Responsible for daily operations of 10 employee department, including shipping orders and receiving product from suppliers. Maintained and reconciled extensive inventory log for all products. Transacted and recorded sales of computer hardware and software for distribution to students. Received six consecutive Employee of the Month Awards for outstanding work ethic and customer service. Education

Bachelor of Arts in Criminal Justice, December 2018 University of Nevada Reno – Reno, NV

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