Profile

Accomplished, results-driven, business growth accelerator with over 30 years of experience in harnessing and developing mass transit environments to align with corporate objectives and initiatives. Well-developed leadership skills and expert project management abilities complemented by effective communication and consensus building skills.

Strategy

History of creating and implementing organizational change and leveraging staff, equipment and expertise with internal resources to facilitate performance excellence (on-time performance, safety, etc.).

Value

Highly skilled in working closely with senior management, multiple departments, and sourcing partners collaborating across all levels to assess, plan and implement mass transit solutions.

PROFESSIONAL EXPERIENCE

Metropolitan Atlanta Rapid Transit Authority, Atlanta GA July 2018 to September 2019

Director Office of Light Rail

Transitioned from City of Atlanta to MARTA as Director overseeing entire Office of Light Rail. Coordinated first-time ever transition by partnering with major stakeholders within MARTA. Accountable for operations and maintenance that includes car availability, car health, traction power sub-stations, operator availability, retention, qualifications and succession planning.

ATLANTA STREETCAR, ATLANTA GA May 2017 to July 2018

General Manager Operations and Maintenance

Responsible for operating and capital budgets to include a staff of forty-two employees and special projects. Oversee all aspects of Streetcar Operations ensuring adherence to the published schedule that provides consistent on-time service for customers.

ATLANTA STREETCAR, ATLANTA GA Nov. 2016 to May 2017

Superintendent - Operations

Responsible for daily operations of Streetcar to include operators and supervisors ensuring safe environment, executing rules, regulations, and procedures. Manage Key Performance Indicators and implement changes to the system for improved overall delivery of customer satisfaction.

Metropolitan Atlanta Rapid Transit Authority, Atlanta GA 2003-2016

General Superintendent Rail Transportation

Assumed high profile role as General Superintendent for largest route in system. Skillfully lead a cross functional team to transform the landscape, flexibility and strategic strength of Rail Transportation. Scope of accountabilities includes all aspects of performance excellence including on-time performance, rail car availability, and budget development and monitoring.

Accomplishments

SAFETY Certified with TSI for Substance Abuse and Transit Safety and Security Program (TSSP)

Performance Excellence Partner with Rail Car Maintenance for rail car availability and fleet management; Participate in internal safety audits associated with FTA and GDOT; Monitor ADA compliance; Mentor rail superintendents, dispatchers & supervisors

Management/ Leadership Make recommendations & prepare presentations to the Senior Director, COO and other EMT staff on matters pertaining to Rail Transportation; Delegate of Authority for Director of Rail Transportation & Station Services; Attend Community Outreach sessions for feedback and input from communities

Decreased cost and optimized efficiency Developed ten-hour/four day work schedule for supervisors creating maximum coverage and reduction in overtime; reduced absenteeism by 5% by allowing flexibility with employees and work schedule.

Employee Relations Oversee and develop mark-up for rail operators; Partner with Union in resolving employee conflicts; Manage required training, leadership and direction for rail personnel; Coordinate and assist with annual Rail Rodeo

Committees:

APTA Operations Practices Working Group (OPWG) (Member)

Chicago Transit Authority, Chicago, Il 1978-2003

Recruited and continuously promoted to higher leadership roles through consistent demonstration of strong leadership, problem-solving and organizational capabilities.

Lead Manager, Capital Project Oversight Rail Operations (2001-2003)

Administration Manager-at-Large Rail Operations (1999-2001)

Transportation Manager - Rail Operations (1992-1999)

Rail Superintendent (1987-1992)

Rail Instructor (1986-1987)

Rail Service Supervisor (1985-1986)

Rail Clerk (1983-1985)

Trainman (1978-1983)

Accomplishments

Budget development and maintenance Prepared Rail Operations budget; Managed budgetary expenditures

Leveraged strong business acumen, and analytic insight while managing day-to-day operation Developed Rail Operation group programs, policies, goals and objectives; Responsible for 24 hour, 7 day rail operation consisting of 18 stations, 180 rail cars and associated personnel; Inspected stations/facilities for approval prior to acceptance;

Increased revenue Sold and scheduled charter trains to customers, creating an increase in revenue by 10%; Managed the Authoritys program for filming major movie productions;

Established and maintained strong stable working relationships with senior leaders and served as subject expert Worked in lieu of General Manager; Chaired committees to analyze Capital Program objectives and make recommendations; Worked closely with Scheduling Department providing input prior to each scheduled pick; Participated on Union/Management Committee on Shared Interest (CSI); Represented department for various company-wide programs

Minimized business risk and managed change by sequencing rollout plans Coordinated new fare collection implementation for 37 stations; Tested and implemented automatic flagging; Automated fare collection system; Established single tracks and slow zones

Employee Development Developed and implemented administrative managers goals; Managed job performance of supervisory personnel; Managed employee recognition program; Retrained employees falling short of expectations; Taught classes for rail employees; Qualified employees for various classification within rail system

Committees:

Rail Rule Book (Chairman), Special Events (Coordinator), Single Track and Reroute Schedules (Coordinator), Route Special Events (Chairman), Grievance Response (Chairman), Automatic Fare Collection Implementation (Representative), APTA Standards (Member), New Discipline Guidelines (Co-Chair), Standard Operating Procedures (Representative), Employee Recognition (Chairman), Adopt-a-Station (Sponsor), American Disability Accommodations (Representative)

References Available Upon Request

Contact this candidate