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KUMAR RANGAN

adidt9@r.postjobfree.com

909-***-****

No. 765 Perumal Kovil Street Arikkambedu Vellanur post Chennai 600062 https://www.linkedin.com/in/kumar-rangan-7a74b11ab Objective

Professional Summary : Banking professional with more than 5.5 years of experience in area dealing with US- Mortgage, Debt Management Operation with effective workflow co-ordinator. Experience

RBS

Customer service and operation analyst (4.5 years)

*Started work under Debt management operation with RBS, Maintaining SLA on different process like Debt flow operation, Agency management, Back to Satisfactory, Business Banking operations.

*Mortgage loans Business and Personal

*Work flow coordinater, as a project SME for lean projects.

* Used to lead Huddle meetings and Team meetings.

*Played a role on Internal auditor.

*Worked on many lean initiatives.

*Proposed a automation on DPD 90 process which was a achievement in my carrier. Whenever onshore people asks for a query related to process, explained them clearly with step by step on process. Which was a great experience with onshore. Proposed Simplifing the Bank ideas.

Cognizant

Business analyst (1 year)

Started a career with cognizant with Mortgages operation for US where I was dealing with loan process. Had experience with the life cycle of Mortgage operation Loan orginator- Agent dealing- Underwriting- Broker price openion- Post closing Had good team work, cleared the volumes at SLA period and had great customer experience.

Skills

1. Managing cases within SLA 2. Team Player 3. Problem solving 4. Desicion making Projects

DPD-90

Involved in automation of DPD 90 process, to reduce manual effort and development of tool. Result:

Good impact on reducing time and customer service

Achievements & Awards

Created a more efficient data tool form which decrease the work effort 20% lesser. Being awarded for the good performer of the month with Spot ovations, WOW award Education

2011 -2014

2010 -2011

2008 - 2009

Jaya college of arts and science

B Sc., Computer science

75%

Nazareth matriculation higher secondary School

H S C C

70%

Nazareth matriculation higher secondary School

S S L C

75%

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