Front Office Agent
Resume:
Curriculum Vitae Of Tryphina Ntuli:
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Curriculum Vitae Of Tryphina Ntuli:
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422A Albert Street
Waterkloof Ridge
Brooklyn
0181
********.*****@*****.***
To: Whom It May Concern.
I am seeking to advance my skills and experience and I’m very interested in joining your team. I have very strong communication and interpersonal and people skills, a friendly and professional manner. I am computer efficient with the knowledge of Protel, Microsoft Word, Excel, Internet, and PowerPoint with a ten key typing ability with accuracy for all in need of it in the office whenever necessary. I also have exceptional attention to detail with the ability to prioritize and juggle multiple tasks at hand. I have the proven ability to work in a fast paced and multicultural environment with a very good communication, oral and written skills. I may not acquire the amount of work experience you require but I consider myself a fast learner and highly organized and capable of handling required tasks at hand. I am confident that I would make a suitable candidate if given the opportunity to prove myself. I want to move ahead through great things by learning though experiences however tough or good
I have acquired certificates for receiving the most positive great guests customer service reviews from guests. I've acquired the experience of front office reception and reservations. I am available to start within 3 weeks notice and hope I will be considered to be part of the team as I am interested and passionate about this line of work and as for having to do my job well, I believe if something’s worth doing, it is worth doing correctly. I hope to hear from you soon and thank you very much for your time.
Sincerely
Tryphina Ntuli
********.*****@*****.***
Curriculum Vitae Of Tryphina Ntuli:
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CURRICULUM VITAE
PERSONAL DETAILS
Surname: Ntuli
First Name: Tryphina Mphempa
Home/Postal Address:
422A Albert Street
Waterkloof Ridge
Brooklyn
0181
Contact Number: 079-***-****
Additional Contact Numbers: 076-***-****
Nationality:
Health:
South African
Excellent
Home Language: English, Swati
Other Languages: Zulu, Sepedi,Tswana
Hobbies & Interests: Reading, Travel
Curriculum Vitae Of Tryphina Ntuli:
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EDUCATION AND TRAINING
High School: Hlomphanag Secondary School
Highest Standard Attained: Matric
Subjects:
English
Afrikaans
Business
Economics
Sepedi
Accounting
Economics
OTHER EDUCATION
College:
Boston City Campus & business
college
Course / Degree: Travel & Tourism
Year: 2008
Subjects:
Tourism Geography
Overview: South
Africa
Fares & Ticketing
Introduction to PC
Fares and Ticketing
within Africa
Principles of
Customer Service
Tourism Geography
Amadeus
Business English
Life Skills
Business English
Billing &
Settlement Plan
Effective
Communication
Development & Training
Technologies
Certificate: Africa Fares & Ticketing (Boston College) Year: 2008
Certificate Of Achievement: Amadeus Novice Course(Boston College) Year:
Certificate Of Achievement at current
employment:
2008
-Great Guests Comments
-Going the extra mile
-Taking Initiative
Curriculum Vitae Of Tryphina Ntuli:
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Certificate Of Achievement at current
employment:
-Going The Extra Mile
-Team Effort
College: Quest Computer Skills Centre
Course: Office Administration Diploma
Year: 2014
Subjects:
Office Admin Skills
Customer Service
Time Management & Punctuality
Call Centre Skills
Business Documentation
Business English
Introduction to PCs
Windows & File Management
MS Word 2010
MS PowerPoint
MS Excel 2010
E-Mail & Internet
Typing (Speed & Accuracy)
Numeric (Speed & Accuracy)
Curriculum Vitae Of Tryphina Ntuli:
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EMPLOYMENT HISTORY
Employer: Tolcon Nyl Toll Plaza
Position: Admin Clerk
Dates Of Service:
2012 – 2013
Duties:
Respond to emails & telephones
Help organize office activities
Assist in filling duties
Employer: Jumeriah Messilah Beach Hotel
& Spa (Kuwait City, Asia
Front Desk Agent
Dates Of Service 2009 - 2012
Duties:
Reports to Front Office Manager
Process reservations bookings &
Cancellations
Answer incoming calls
Responds to communications from
guests by email, telephone, fax, jade
apex system
Answer guest requests for assistance
Process payments and confirm
arrangements
Track future room availability on the
basis of reservations
Current Employer:
Ruslamere Hotel, Spa &
Conference Centre
Senior Receptionist
Start of Service: January 2017 – August 2020
Report to the Front Office/Reservations
Manager
Curriculum Vitae Of Tryphina Ntuli:
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Duties:
Checking guests into the hotel and
checking them out of the hotel
Responding and meeting guests needs
that are directed to the reception
Check out Guests as per sop 1
Check in the Guests as per sop 2
Operate the switchboard
Control all guest paperwork
Maintain and control distribution of all
emails received on Company Email
Preparing departure invoices as per sop
3
Accompanying the guest to the rooms
Balance the petty cash at the beginning
and end of each shift as per sop 4
Making reservations
Confirming vouchers.
Group reservations
Site inspections for site visitors
Group check ins.
Confirming book.com bookings
Making group reservations
Updating hub spot
Manage guest complains in the absence
of HOD
Preparing invoices
Taking payments through the pre-auth
machines.
Updating guests complains spread sheet
for weekly management meetings.
Updating guests profile through
hubspot
Responding to guests enquiries and
bookings through booking.com/booking
button/siteminder/expedia.
Daily room check list to ensure that
rooms are in order for arrivals.
Assisting in other departments when
occupancy is high
Arrange transport shuttle for Guest
Curriculum Vitae Of Tryphina Ntuli:
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REFERENCES
Company Name: Tolcon Nyl (Lehumo) Tol Plaza
Contact Person: Elizabeth Lebelo (Admin Manager)
Contact Number:
Nyl Tol Plaza N1 North, Mokopane
Company Name:
Jumeriah Messlilah Beach Hotel
Contact Person: Geraldine (HR Manager)
Contact Number:
Email: *******@********.***
Al taawun street block 7 building: 13
Messilah
P.O Box 3522, Safat 13036 Kuwait City
Asia Middle East
Recruitment Agency: POWT (Professional Overseas Work & Travel) Recruiter Contact Details:
Email: *********@*****.***
:www.powt.co.za
Headquarters. No 1 Bridgeway Road
Century City Cape Town, Western Cape
7708
Company Name:
Boston City Campus & Business
College
Contact person: Luan Schultz (Principal)
Contact Number:
1st Fl Republic Leasing, 583 Geritt Maritz
& Burger Street, Gauteng Pretoria North
Curriculum Vitae Of Tryphina Ntuli:
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Company Name: Quest Computer Skills Centre
Contact Person: Natalie
Contact Number:
Email: ****@****.**.**
9 Boeing Road West Morning Hill
Bedfordview, Johannesburg
Company Name:
Ruslamere Hotel, Spa &
Conference Centre
Contact Person Marion(Front Office Manger)
14 Langeberg Road
Durbanville
7550
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