Karthik Kokala Greater Hyderabad area, Telangana, India

Technical Engineer Email: adidj5@r.postjobfree.com

Mobile: +91-630*******

An IT professional with expertise in the CommVault whilst performing back up for DRs and Infrastructure Technology area spanning servers, Windows & Linux maintenance and troubleshooting. Functional experience working as a key player in various challenging environments to support clients and global customers.

Commvault

• Experienced in designing & implementing the backup Infrastructure and business continuity plans, as per established standards, procedures and program/project management.

• Extensive hands on Installing Commserve & Media-Agents, Integrating with Storage & managing the Storage Resource.

• Experienced on storage systems which is a backend of Backup Technology.

• Working knowledge on Databases Oracle, SQL, SAP HANA and VMWare.

• Working on critical Restores, SQL cross Restore & VM Snapshot Restores.

• Working on Daily Backups Success/Failures. Worked at various levels and providing on call support (24/7).

• Handled account & project transition process for Backup Infrastructure services for different clients.

•Experienced in ITIL process (Incident Management, Change Management & Problem management).

Licenses and Certifications

Red Hat Certified System Administrator & Engineer (RHCSA & RHCE) 09/2013

Certificate Number: 130-152-556

Commvault Certified Professional Foundations(v11) 03/2015

AWS Concepts 06/2020

AWS Cloud Practitioner - CLF-C01 (LA) 11/2020

Technical Skill Set

Server Operating Systems : Suse Linux, RHEL, UNIX, Windows Server 2012/16/19

Tools & Applications : CommVault, Oracle, SQL, VMware, AWS, Azure, Windows Applications, MS Office, MS Excel, MS PowerPoint

Professional Experience

Virtu Information Technologies Private Limited 27/12/2017-Present

Technical Engineer – Working as a Back Up Engineer in this fast growing company. Virtu Info Tech has been providing IT Solutions to its clients in 16 countries across the globe.

Supporting 2000+ servers across 2 data centers. Each data center is having own environment (Master servers/Media servers).

Supporting Microsoft Data Protection property and providing solutions on Backup and recovery using CommVault protection software.

Issues related to backup/restoration of data and anti-virus updates. Job involves handling backup/restore using CommVault software on windows software and also on remote sites.

Working on customers request to add/remove/modify backups and on restores of data.

Taking care of escalated Adhoc Backup and Restoration Requests.

Performing On-Demand and Scheduled backup jobs using IntelliSnap.

Installing the various Media Agents for various servers, adding new clients for the CommVault environment.

Working on all incidents tickets that are getting generated due to issues on Master/media servers as well as on clients and analyzing the Major incidents in Day to Day operation.

Following Up with server owners if backups fail for clients due to hardware or network issue on the client.

Working on various reports like drive status, offline client’s reports, backup incident report, Compliance report.

Working on documentation part to build SOP’s for various alerts or errors if we do not have procedure for that.

Participate in huddles aimed at sharing knowledge with colleagues to develop more efficient resolutions.

International Business Machines Corporation (IBM) 03/10/2013 – 09/08/2017

Linux Server Administrator – worked in an American multinational technology and consulting corporation to support computer hardware, middleware and software.

Work on Linux servers and solve issues through SUSE Linux on VDIs assigned.

Responsible for Managed File Transfers, user groups administration and other basic Linux maintenance tasks.

Schedule recurring Cronjob events handled over the CommVault application.

Send releases to the stores and activate the upgrades, troubleshoot the upgrade failures and activation failures on the Linux Servers.

Coordinate with the Change Management Process Delivery Owner and the Leadership in deployment of process standards and ensuring operational targets are met.

Coordinating with the Center’s point of contact and delivering all the Change Management issues.

Keeping the Center Leadership informed Change Management performance trends and Delivery Team action plans.

Handle system based queries, resolve client service requests through Remedy tool.

Monitor network activity and CPU utilization server performance and perform health checks.

Troubleshoot user logins and home directory related issues.

Establish and document SOPs for monotonous jobs.

Coordinate, drive, and take ownership of complicated issues for highly critical Server outages, work on and assign tickets that are triggered by Incident Management.

Check the disk space, random alert monitoring, security related checks such as password complexity and age, AD group verification.

Bank of America (BAC) 20/05/2011 – 24/07/2013

User Administrator – worked in an American multinational banking and financial services corporation that is the second largest bank holding company in the United States by assets.

Worked on the Bankruptcy Account for First Level Monitoring in Infra-Structure Management.

Closely monitored and performed validations for users not having access levels.

Up-gradation and down-gradation of the accessibility levels to the users.

Establish and document standards and procedures for monotonous jobs.

Responsible for enterprise level communications for critical access issues.

To work and assign tickets that are triggered by Incident Management to respective competency teams.

Achievements

Awarded best performer amongst the team and mentored new team members to better understand the process.

Commended for team leadership abilities, improving production timeframes.

Won several awards as appreciation for performance.

Initiated further proactive database checks and effective communication.

Implemented new ideas to improve accuracy and efficiency of tickets being assigned to other teams.

Relayed new ideas for automations.

Appointed as a SPOC for Meeting & Engagement Programs and Risk & Compliance.

Education

Bachelor in Commerce (Honors), 2009

Avanthi Degree College, Hyderabad, India

Secondary Education/Intermediate 2006

New Generation Junior College, Hyderabad, India

Primary Education/SSC 2004

Little Flower High School, Hyderabad, India

Regards,

Karthik Kokala.

Contact this candidate