Customer Care Executive

RESUME

S.Shalini

No.**/*, Bricklin Road,

Nammalvarpet, Mobil No: 978**-*****

Chennai – 600 012 E-mail id: ***********@*****.*** Objective:

To work in a challenging environment that provides me ample opportunities and aids me in a Professional, Personal development and contributes constructively towards the goal of that organization.

Education Qualification:

B.B.A (Bachelor of : University of Madras. (Pass out – 2015) Business Administration)

DCA (Diploma in : CSC (Ayanavaram)

Computer Application)

Technical Qualification : MS Office of Programming (Word, Excel & PowerPoint), Typing Lower.

Present Experience:

1. Name of Concern : Vertex

Period of Attachment : From 2016 Feb to March 2020. Designation : Customer Care Executive

(Inbound – Customer Support & Outbound – Sales) Process Customer care Job Responsibilities:

Handle 70+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.

Memorized all company service to be able to customer questions quickly and efficiently and make up sells.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Appropriate communicate with upset customers to resolve concern and questions. Personal Details:

Father Name : G.Sundar Raj

Date of Birth : 25.07.1993

Gender : Female

Religion : Christian

Nationality : Indian

Languages Known: Tamil & English

Declaration:

I hereby declare that the information mentioned above is correct to the best of my knowledge and belief.I will do best to my knowledge and dedicated work toward company improvement.

Place:

Date: (Shalini.R)

Contact this candidate