Project Coordinator Customer

ABOUT ME

• Accomplished the travel industry by booking and organising local to interna onal travel.

• Personal management skills and not afraid to try new things.

• Customer service-orientated with 7 years experience in the travel industry. looking for a job posi on to provide brilliant service and improve customer experience. WORK EXPERIENCE

Project Coordinator

BCD Travel / Johannesburg / Nov 2013 - Feb 2015

Providing a full consultancy service to meet the expecta ons for the offices database stakeholders.

coordina ng stakeholders and travel bookers building and maintaining a sound rela onship.

archieving costs savings for stakeholders.

organising events, conferences and mee ngs for group travellers.

filling systema cally.

Junior Travel Consultant

Tourvest Travel Services / Durban / Mar 2015 - Mar 2016

First point of contact for customers by providing high quality services to internal and external customers.

Providing travel offers and general travel advice to travellers.

Responding to incoming calls, e-mails and walk in customers.

Search and confirm local travel reserva ons for customers.

Build and mantain customer rela onships and promote professional image of the company.

Intermediate Travel Consultant

BCD Travel / Durban / Apr 2016 - Apr 2019

Establish, develop and maintain posi ve business and customer rela onships.

Provide travel offers and general travel advice to corporate travellers.

Respond to requests accurately and completely.

coordinate and provide end to end project administra on within the area of responsibili es.

Smangele

Mkhwanazi

P R O J E C T C O O R D I N A T O R

+277********

***********@*******.***

Nhlwathi Lane, Umlazi, 4066, South

Africa

SKILLS

VIP Liaison

Ability to manage mul ple

inboxes

Customer Services

Strong GDS skills

Strong sales skills

Friendly and courteous

Excellent verbal and wri en

communica on skills

Intermediate Travel Consultant

Tourvest / Durban / Aug 2019 - Jul 2020

Providing travel offers and general advise to government travellers.

Respond to requests accurately and completely.

coordinate and provide end to end project administra on within the area of responsili es.

EDUCATION

Learnership

BCD Travel/BID Travel / Johannesburg / 2013

Learnership in General Travel

High school diploma

Umbilo Secondary School / Durban / 2008

English, Afrikaans Maths Lit, Geography Travel and Tourism and Computer Applica ons

Contact this candidate