Administrative Assistant Customer Service
Resume:
Jefferi S. Felton
Anchorage, Alaska 99504
*********@*******.***
Objective: Administrative Assistant
Summary of Qualifications
Excellent customer service skills. Answering questions, handling problems and concerns in-person and via telephone. Good computer skills: MS Word, some Excel, PowerPoint, Internet & handled confidential data entry. Basic troubleshooting abilities.
Works well independently and in a team environment to meet all deadlines. Excellent follow-through abilities. Extremely reliable, prompt and courteous. Flexible for my employer’s needs.
Extensive warehousing/logistics/customer service and security supervision experience.
Strong emphasis on safety. Forklift experience. Use of back braces, pallet jacks and dollies. Held CPR/First Aid/Haz-Mat certifications (need refresher).
Relevant Accomplishments
Administration & Supervisor/Security
Continuous providing quality customer service in-person and telephonically using multi-line phone system. My philosophy is to insure customers that if I do not have the answer to a question, one will be found as soon as possible.
Handling all questions, concerns and problem areas accordingly. Demonstrated ability to provide important follow-through tasks in order to insure customers receive the respect and service they deserve.
Explain policies and procedures to customers making sure all contract terms and conditions are understood and agreed upon. Continuously enter confidential customer reservations and update information in computer database. Maintain confidential records in both computer and manual files.
Supervisor experience; delegated duties, created work schedules and in-charge of many operations.
Performing all aspects of security duties including; patrols, guard duty of facilities and quarters, dispute resolutions, transportation and communications, completing all incident reports and monitoring restricted sensitive areas
Warehousing/Logistics
Demonstrated expertise and knowledge of a broad range of supply program relationships of significant depth in supply management. Knowledge of specialized methods and techniques to analyze and evaluate effectiveness and efficiency of supply programs and operations. Knowledge developed from extensive experience in supply operations.
Unloaded incoming freight, verified against receiving documents, palletized tires and organized stock
Pulled stock orders for stores and rural customers, wholesale and retail
Experience working with people from various levels and backgrounds to elicit their cooperation to perform specific tasks, and complying with regulations, laws, or practices. Experience in managing the function of the work to be performed. Experience which includes leading, directing and assigning work of personnel.
Demonstrated expertise in the safe movement, loading & unloading of all warehouse merchandise with regular use of forklift. Invoice Control & Quality Control into computer database. Inventory and Quality Control duties include weekly and monthly inspections, assuring invoices/receipts are completed properly and contain accurate information for manual & computerized records maintenance.
Work History
2005 to 2010 Quality Control Supervisor (Laid-off) K & L Distributors, Anchorage, AK
1996 to 2004 Track Repairer Alaska Railroad Corp, Anchorage, AK
1996 Air Ramper UPS, Anchorage, AK
1995 to 1996 Security Patrol Officer Guardian Security, Anchorage, AK
1995 Air Ramper Northwest Airlines. Anchorage, AK
1986 to 1994 Automated Logistics Specialist U.S. Army, JBER Alaska
Education/Training/Certifications
Haz-Mat Training Associates Degree AK Railroad and NW Airlines
Primary Leadership Associates Degree Ft. Campbell, KY
Automated Logistics Specialist Certificate U.S. Army Quartermaster School
Broadcasting/Radio/TV Production Associates Degree Pensacola, FL
High School Diploma Pensacola, FL
Military
U.S Army Honorable Discharge
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