Manager Front Office

JC

CAREER PROFILE

Energetic and experienced hotelier with over 25 years of management experience. I have enjoyed success and promotion within almost every organization I’ve worked for through quality team building. Proven track-record of increasing occupancy, controlling costs, building brand integrity, and increasing revenue.

SKILLS

Hotel Operations, Vacation Rental Management, Strategic Planning, Profit & Loss, Forecasting, Relationship Development, Collaborative Teamwork, Guest Experience, Budgeting, Staff Management and Development

JOHN COLLIER

HOSPIITALIITY PROFESSIONAL ****.*********@*****.*** 615-***-****

PROFESSIONAL EXPERIENCE

DIRECTOR OF HOUSEKEEPING • HOLIDAY INN EXPRESS DOWNTOWN/BROADWAY • JUL 2019 - MAY 2020

Developed and restructured the housekeeping and laundry departments at the largest Holiday Inn Express in the world.

Increased cleanliness scores from mid-60’s to over 90%.

Restructured the housekeeping department in order to improve efficiency, lower labor costs, and increase guest satisfaction scores.

Received Manager of the Quarter for 4th quarter of 2019.

OPERATIONS DIRECTOR • TURNKEY VACATION RENTALS • NOV 2017 - MAY 2019

Managed the Operation Teams for 314 vacation homes in the Nashville, Gatlinburg, and Asheville markets.

Responsible for team building, process development, training, and staff retention.

Drove the region to win Region of the Quarter every quarter for the past four consecutively.

Received Employee of the Month in January 2019 for the entire organization.

Promoted from City Manager (Nashville)

DIRECTOR OF ROOMS • EMBASSY SUITES NASHVILLE AIRPORT • 2014 - 2017

Oversaw each of the operating departments of a 300+ room full-service hotel.

Consistently measured best STR metrics in a highly competitive airport market in Occupancy and ADR.

Responsible for maintaining all Hilton Standards of Excellence.

Achieved excellent Guest Service Satisfaction Scores.

Promoted from Front Office Manager

REGIONAL VICE PRESIDENT OF OPERATIONS • COLUMBIA HOSPITALITY MANAGEMENT • 2012 – 2014

Led the daily operations for full-service, limited-service, and extended stay hotels in North Carolina, South Carolina, Georgia, Tennessee, Mississippi, Texas and Florida

Received multiple properties, both branded and non-branded, and developed Property Improvement Plans to comply with brand standards and new ownership wishes.

Developed and implemented forecasts and budgets for dozens of hotels.

CORPORATE HOTEL MANAGER • CRACKER BARREL OLD COUNTRY STORES • 2007 – 2011

FRONT OFFICE MANAGER • SHERATON MUSIC CITY • 2003 – 2006

GENERAL MANAGER • MAINSTAY SUITES BRENTWOOD • 2002 – 2003

REGIONAL SALES MANAGER • SUBURBAN LODGES OF AMERICA • 1997 – 2002

EDUCATION

BACHELOR OF SCIENCE IN COMMUNICATIONS • 1993 • UNIVERSITY OF TENNESSEE- KNOXVILLE

INDUSTRY EDUCATION

Hilton Train the Trainer Certified

Starwood Certified Trainer

Wyndham Count on Me Certified

PROFESSIONAL REFERENCES

Rob McClelland- VP of Operations- Turnkey Vacation Rentals- ***.*********@*********.*** 512-***-****

Rone Middler- General Manager- Sheraton Indianapolis- ***********@*****.*** 401-***-****

Loren Huckaby- VP of Operations- Columbia Hospitality Management- *****.*******@**********.*** 404-***-****

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