Customer Service Operator

BRADLEY MORGAN

*************@*****.*** C: 925-***-**** Fontana, CA 92336

Summary

Hardworking customer service professional accustomed to fast-paced work environments. Works quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in recruiting and customer service standards and best practices.

Skills

Recruiting

Job description creation

Cross-departmental team collaboration

Candidate screening and interviewing

New hire orientation

Talent assessment and qualification

Experience

Self (Focused on Vending) Fontana, CA Owner Operator

02/2016 – Current

Safe and Sound Security Antioch, CA

Recruiter

10/2010 – 12/2015

Service vending machines on regular schedule, including removing money and cleaning components

Control costs by keeping inventory in line with current needs

Plan efficient routes to meet all daily customer needs and achieve productivity goals

Cold call more than 25 customers per week to solicit business opportunities and offer services

Unload and reload delivery items

Received and reviewed candidate resumes and job application submissions to approve or deny applicants for initial interviews

Sorted job applications, vetted candidates and recommended individuals for key positions

Educated job applicants of expected job tasks, compensation and benefits to set clear expectations

Maintained website job board and updated it frequently

Contacted all job applicants to inform of application status

Education and Training

Mt San Antonio College Walnut, CA

Associate of Science in Human Resources Management (still enrolled)

BM

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