Customer Service School

Shivaji Nagar, L.M Road, Opp Mandpeshwar Caves, Nr. Badi Masjid.

Borivali (West) Mumbai 400103

Phone: +91-986*-***-***; WhatsApp: +91-989*-***-***

****************@*****.***

CHETANA PAWAR

CAREER OBJECTIVE

Make a mark in Corporate Sector by optimizing my knowledge, skills and use every opportunity to contribute towards achieving my organization’s goal with total integrity and to the best of my ability.

SKILLS & ABILITIES

Team Player, Stress Handling, Effective Communication and Leadership Skills

WORK EXPERIENCE

CONCENTRIX DAKSH INDIA SERVICES (MAY 2019 TO DEC 2019)

Customer Service Associate for Chase Retail Banking

Customer Service and Disputes for charges in Checking and Savings Account

Retention: Retaining account holders by explaining benefits offered with the Savings/Checking Account

J.P MORGAN & CHASE INDIA PVT. LTD. (DEC 2016 TO NOV 2018)

Customer Service Associate for Chase Credit Card Customers in the U.S.A

Customer Service and Disputes for charges on credit cards

Working towards enhancing customer experience and ensure First Time Resolution

Retention: Retaining card members by explaining benefits of cards

Upselling: Add AUTH USERS on credit card accounts

SUTHERLAND GLOBAL SERVICES (JULY 2015 TO APRIL 2016)

Creating trips for Slumberger Oil Rigs for US & Canadian based Customers

Working towards enhancing customer experience and ensure Customer Satisfaction

EDUCATION

SIR SITARAM & LADY SHANTABAI PATKAR COLLEGE OF ARTS & SCIENCE & V.P. VARDE COLLEGE OF COMMERCE & ECONOMICS – HIGHER SECONDARY SCHOOL CERTIFICATE- OCT 2013

MARY IMMACULATE GIRL’S HIGH SCHOOL- SECONDARY SCHOOL CERTIFICATE- MARCH 2011

PERSONAL

SYNOPSIS

Hobbies: Drawing, Dancing & Creative Arts

Height: 5.2’; Weight: 57.10 kgs

Date of Birth: 03rd December 1995

Languages Known: English, Hindi & Marathi

Contact this candidate