JACOB HENDERSON II

708-***-****

adicvv@r.postjobfree.com

https://www.linkedin.com/in/jacob-

henderson-ii-a34950163

PROFESSIONAL SUMMARY

A highly adaptable Management Information Systems graduate with strong leadership, problem-solving, team collaboration and computational skills looking to secure a position where I can productively and efficiently contribute my abilities and knowledge to the growth of the company and build my professional career.

EDUCATION

Eastern Illinois University, Charleston, Illinois

Major: Bachelor of Science (B.S.) in Business, Management Information Systems Graduation Date: July 2018 WORK EXPERIENCE

Support Analyst / IT Technician December 2019 - Present Holland LP – Crete, IL

• Directed and maintained close communication with different departments, learning new ways to enhance their IT experience by studying their current methods.

• Troubleshooted and studied software such as IFS, ADP, O365, VMware vSphere, etc.

• Evaluated various IT infrastructure practices and incorporated the most successful operations crafting them to fit within our model.

• Explored and surveyed different types of software that will be beneficial for the end user to complete their task. Support Specialist / Project Coordinator August 2018 - August 2019 Lake Land College – Mattoon, IL

• Administrated over interns explaining different practices and coordinating group projects.

• Presented status updates and reports on areas we could improve on based on collected information.

• Spearheaded large projects such as campus-wide OS migrations and virtual desktop pool creations.

• Produced documentation on how to use different types of software and guides for employee use. Support Analyst / IT Help Desk January 2018 - May 2018 Justrite Manufacturing – Mattoon, IL

• Translated IT functions into easy to understand live business practices.

• Assisted end user support and resolved technical machine problems with Justrite’s IT tech system.

• Executed with Microsoft Exchange over cloud app support, active directory, and exchange management.

• Modeled over 50 employee workstations such as setting up monitors, virtual machines, computers, and keyboards. Senior Guest Advisor May 2016 - August 2017

GameStop – Olympia Fields, IL

• Guided customers with proper knowledge of inventory they are looking for.

• Sold over $15,000 worth of merchandise that included games, consoles, electronics, and toys.

• Inspected and organized the appearance and cleanliness of the store. Assistant Team Leader

Park Forest Police Department (P.A.A.C) – Park Forest, IL May 2011 - August 2013

• Coordinated team building activities with the children in the summer program.

• Created and planned sports games, events, while supervising as well.

• Served the kids in any way we could whether it was personal issues or learning how to get better at a sport.

• Throughout the program we mentored children and tried our best to influence them in a positive way. Business Owner June 2019 - Present

Obsidian Realty – Chicago, IL

• Managed a team of real estate investors and researched the best housing markets to target.

• Planned meetings with clients to view properties and provide detailed information on how to best sell their distressed properties.

• Created and tracked company contracts, advertisements, expenses, assets, social media accounts, property listings etc.

• Trained team members how to read contracts, view property markets, find customers, build positive rapport, and provide accurate housing estimates. M

SKILLS AND ACTIVITIES

• Databases, Microsoft Excel, Financial Accounting, View Administrator, Windows Migration, VMware, Virtualization Experience, Desktop Pool Cloning.

• Customer Knowledge, Technical Documentation, Active Directory, Computer Hardware, Business Analytics, CEO of Obsidian Realty, Project Developer.

• Video Creator, Website Designer/Creator, Managerial Experience, Team Player, Problem Solver, Real Estate Investor, Event Planner. RELEVANT COURSES

• Management Information Systems (BUS 3500), Business Statistics (BUS 2810)

• Financial Accounting (BUS 2101), Managerial Accounting (BUS 2102)

• Systems Security (MIS 4850), ERP Systems (OSC 3430), Operations Management (BUS 3950)

• Supply Chain and Logistics (OSC 4810), Advanced Networking (MIS 4700)

• Legal Environment of Business (BUS 2750), Business Financial Management (3710)

• Systems and Database Analysis (MIS 4200), Advanced Networking (MIS 4700)

• Networking Fundamentals (MIS 3200), Business Web Site Design (MIS 3520)

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