Customer Office
Resume:
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Dear, Prospective Employer
My name is Derrick Mkhize and I am an ambitious and resourceful young man, with very strong work ethic. I am on my path to achieving great things. I would like to become a part of your company as I am currently in pursing for career growth and stability. I anticipate that you will consider me for the vacant position, for which in return I would contribute by adding value through hard work and passion to the future growth of the company
My expertise lies in successfully establishing productive client relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed client communications, partnership development, and strategic projects and initiatives to increase satisfaction and brand loyalty. Additionally, my established success in effectively collaborating with staff and management teams positions me to make a significant impact on your organization
Communicating effectively with vendors, service partners, peers, and senior management while effectively building and leading high-performance work teams
Delivering professional, concierge service to clients; recognized by regional management for personally increasing client satisfaction and accelerating new business.
My proven dedication to optimizing client services and building strong, productive relationships will contribute immensely to the success of your company. Thank you for your consideration, and I look forward to speaking with you soon.
Regards
Derrick Mkhize
Well mannered, articulate, presentable, persistent, responsible, mature, eloquent, assertive, persuasive, charismatic, diligent, self-motivated, energetic, enduring
Great problem-solving skills, interpersonal skills, leadership skills, academic background, coping and adapting mechanisms, outlook on life
PERSONAL DETAILS
Surname : Mkhize
Name : Derrick Hlanganani
Identity number : 721**********
Date of birth : 29 December 1972
Home address : 22 Gordon Everton
: Glenwood
: PIETERMARITZBURG
: 3200
Contact number : 079*******/076*******
Gender & Ethnicity : Male / African
Nationality : South African
Languages : isiZulu, English
Drivers License : CODE C (10)
EDUCATIONAL AND TRAINING
Name of school : Ntabende Secondary School
Highest standard passed : Matric
Year : 1991
Institution : Cornerstone Community Centre
Qualification : 3 Months Computer Certificate
Year : 1993
Computer Skills
●Windows XP- Windows 7
●Microsoft Office (Word, PowerPoint, Outlook)
●Internet and Emailing
Institution : Damelin
Qualification : Certificate in Logistic
Year :2016
Major Subjects : Supply chain strategies.
: Warehouse Management
: Global transportation.
: Distribution and Material Movement.
EMPLOYMENT HISTORY
Employer: : TELKOM
Period Employed: : Feb 1994 - 2003
Position Held: : Call Centre Agent
Department : Call Centre Department
Reason for wanting to leave: Career growth
Duties
●Answer courteously inbound calls.
●Respond to customer inquiries.
●Generate customer interest in the services or products offered by the company.
●Provide personalized customer service by responding to the needs of the customers.
●Ensure feedback from the customer to further improve the customer services.
●Manage and update customer databases with the status of each customer.
●Coordinate with the dispatch team to send products or provide services on time to customers.
●Provide customers with brochures and information packages on products or services.
●Build customer loyalty by follow-up of customer calls.
●Evaluate problems of the customers and provide logical lasting solutions.
●Manage filing, mailing, correspondence and other management tasks
Employer : WESBANK
Period Employed : June 2003 - 2006
Position Held : Senior Administrator
Department : Call Centre Department
Reason for wanting to leave: Career growth
DAILY TASKS:
●Supervising Email Agents
●Advance Adjustment
●Manual Debit Orders
Approve Customer Border Letters.
●Process Client quotations.
●Client debit details change.
●Attend to Customer Queries:
●Approve Refund
●Knowledge of Lotus Notes
oSupervise Clients refunds Agents
oAuthorize Creditors Payment.
oPost Clients Statements.
oTerm Adjustment.
oArrears Adjustments.
oAttend to calls from the Border post concerning motor vehicle permits.
●Liaise with Call Centre and the Sales Dept. On Dealer Complaints.
●Liaise with the insurance companies concerning the insurance clauses.
MONTHLY TASKS:
●Process Daily Stats for my team:
●Check Monthly Productivity data.
oStationery Ordering.
oProcess Bad debts Adjustment.
oMonitor the use of office stationery
●Check the Monthly Expenditure for the department.
●Process Plotting and Staff Appraisals and Coaching.
●Handle customer complaints from the ombudsman.
●Approving Staff Leave request
●Liaise with Recruitment agencies on Temps.
●Prepare the month end report of bank plus AS400
Employer : Motor Finance Corporation
Period Employed : April 2006-2008
Position Held : Debt Collector Agent
Department : Collection Department
Reason for wanting to leave: Career growth
●All delivery targets, due dates and standards met
●Ensured all work met standards for quality, quantity, turnaround times and due dates in line with risk and compliance requirements
●Recover funds on overdrawn accounts by collecting excess and balances on overdrawn accounts
●Rehabilitate delinquent accounts and reduce bad debt
●Analyze the client's account to educate the client on how to manage the account in a way to avoid account incurring an overdrawn balance.
●Attend to customer concerns or arrangements (inbound calls) direct the clients' queries to the relevant department for resolution.
●Compliance or adherence to relevant policies, regulations and legislation.
●Adhere to turn around times in terms of reporting to both Management and to Clients.
●Adhere to the collection and escalation procedures by following agreed standards and rules
●Keep abreast of legislation and other industry changes that impacts on role.
●Participate and support corporate social responsibility initiatives for the achievement of business strategy.
●Assist the company to take legal action against debtors by providing necessary information.
●Maintain security and confidentiality of company and customer information.
●Follow legal requirements during debt collections to avoid legal issues
●Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
●Maintain debtor’s book to ensure that the debt status is accurate and latest.
Employer : WESBANK
Period Employed : JUNE2008 -Still present
Position Held : Client Liaison Officer (CLO Field Agent)
Department : Risk, Governance and Credit Department
Reason for wanting to leave: Career growth
●Comparing two or more sets of information Working with a group to identify alternative solutions to a problem.
●Capturing data
●Completing various administrative and secretarial duties (e.g answering phones, making copies and filling
●Tracking cost against a budget (Credit)
●Communication internally
●Interacting with diverse people
●Drafting reports
●Managing Conflict situations
●Sharing information in different way to increase stakeholders understanding.
●Working with spreadsheet.
●Managing customers’ expectations.
●Contributes to teamwork
●Achieves targets within legislated deadlines
●Ensures that business processes comply with the applicable regulations and legislations
●Performs operational tasks and prepares regular reports to enable business analysis and decision making
●Engages in activities for own development
●Analyses work and makes proactive suggestions to improve the quality of processes and customer service
●
Skills and capabilities developed:
●Proven written and oral communication skills
●Proficient in managing business correspondence
●Ability to organize personal priorities
●Knowledge of filling and updating records
●Ability to make travel and accommodation arrangements
●Light bookkeeping knowledge
●General office procedural knowhow
●Ability to work independently and as part of the team
●Ability to type at least 50WPM
●Excellent organizational skills
●Expert in handling office equipment
●Exceptional attention to deal and interpersonal skills
●Excellent customer service orientation
●always Demonstrated ability to remain self-motivated
●Able to manage stress
●Able to work with associates, vendors and the public capably and tactfully
●Ability to maintain secrecy of sensitive information.
References:
Thokozane Ngubane
Supervisor - Telkom
072-***-**** (Mobile Number)
Sifiso Zubane
Wes bank
Risk and Legal Dept. Manager
071-***-**** (Mobile Number)
031-***-****(Office Number)
Nomasonto Mabaso
Motor Finance Corp
Collection Department-Team Leader
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