Liability/ casualty claims adjuster

Holly Starrett

Rockledge, FL ***** C: 1-321-***-**** E: *********@***.**.***

Summary

Experienced Claims Adjuster with excellent written and verbal communication skills. Ability to think critically and properly negotiate claims. Trained to work in a fast pace environment while providing above average customer service. Skills

Customer service and support

Investigation management

Benefit explanation

Communications

Ability to pay great attention to details, team player, ability to work in a high stress environment, organized and manages time well.

Experience

AUTO LIABILITY ADJUSTER 10/1999 to Current

Allstate Insurance - Maitland, FL

Provided quality customer service to all assigned, insured and claimants throughout claims process to deliver timely service to customers.

Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions. Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.

Identified suspicious losses, immediately contacting SIU to conduct further investigations. Improved operations by working with team members and customers to find workable solutions. Provided excellent service and attention to customers through phone conversations. Properly handling and investigating comparative negligence claims without injuries. Interviewed and spoke with claimants, witnesses, police officers, doctors and other parties to determine claim settlement or denial.

Handled collision and property damage liability for both Insureds and claimants. UNREPRESENTED CASUALTY CLAIMS ADJUSTER 03/2012 to 03/2017 Allstate Insurance - Maitland, FL

Obtained all necessary information to complete proper evaluation of injury claims. Handling Unrepresented claims and working directly with claimants to discuss injuries and value their claim while making proper bodily injury settlements, and maintain rapport. Securing recorded statements, police reports, scene photos and all proper evidence to determine proper liability. Settle bodily injury claims in a timely manner.

Education and Training

University of Central Florida - Orlando, FL Bachelor of Science Communication Disorders, 05/1999

Activities and Honors

Member of the recognition committee

Mentor and train employees

Maintained above average customer service results

Member of the RCPS team ( collaborate to discuss new ideas that will benefit employees & customers)

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