Security Analyst

Francisco Sérgio costa de souza jr

Brazilian, *7 years old, dad, musician and skilled IT analyst with 18 years on IT services and solutions experience, most of them acquired by implementing and supporting high performance services (servers, network equipment, telephony and security) in a variety of industry and trading segmentation.

EMPLOYMENT

2018 – 2020 SENIOR IT ANALYST– HCL technologies Ltd.

+Local Hands and Eyes for 3rd level (NOC) at onsite operations.

+Coordination of 3rd vendors activities in order to supply IT gaps on time, and on demand.

+Servers and Network devices onsite maintenance.

+After hours support agent in charge of posuiting best results regarded to disater recovery procedures.

2016 - 2018 SITE OPERATIONS LEADER– DXC Technology

+Responsible for the IT operations on an entire manufacturing plant.

+Working with international teams to proceed with new projects implementation and give to the occurred issues the expected leading support.

+Purchasing previsions of it equipment and 3rd ‘parties’, respective FUP’s, together with coordination of the client IT service delivery.

2010 - 2016 SENIOR IT ANALYST– Hewlett-Packard Company

+2nd level support on users, server, telephony (Avaya and Damovo Tech’s), backup and storage, network devices, mobile and all respective implementation and further support.

+Security countermeasure accomplishments together with foreign security teams.

+Data Center devices, facilities team engagement and telecommunication monitoring as well prompt support of the whole technology.

+IT Asset procurement and respective services control.

2008 - 2010 IT ANALYST – LG CNS GLOBAL IT SERVICES

+OnSite Support for end users, server and network support.

+Coordination of 3rd party services inside the factory.

+Local responsible for adjusting the entire plant firewall system, as well user security best practices coordination.

2007 – 2008 IT TRAINEE – Prefecture of Manaus City (SEMMAS)

+End user, network and printer devices installation and further support.

EDUCATION

2020 - present INFORMATION TECHNOLOGY DEGREE

+Martha Falcão Wyden EAD

90’s ENGLISH STUDY

+CCAA

EXTENSION COURSES

2019 EC COUNCIL CERTIFIED SECURITY ANALYST

2019 EC COUNCIL CERTIFIED ETHICAL HACKER MASTER

2019 EC COUNCIL CERTIFIED ETHICAL HACKER PRACTICAL

2019 EC COUNCIL CERTIFIED ETHICAL HACKER

2017 LPI 2 Linux Engineer

2016 LPI 1 Linux Administrator

2016 COMPTIA LINUX+Linux Administrator

2015 GREEN IT CITIZEN EXIN Institute

2014 EXIN SECURITY BASED ON IEC/ISO 27002 SECURITY Security assurance

2013 ITIL V3 Best practices in IT solutions and service delivery

2010 DEBIAN LINUX ADMIN Rede Amazonica Foundation

2003 CONECTIVA LINUX ADMIN Tecla IT Training

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