Front Desk Office

ANDRIA L. CHARLES

***** ***** **. #*** *******, Texas 77429 832-***-**** ************@*****.***

OBJECTIVE: Seeking a position in a challenging fast-paced environment, where my communication and problem-solving skills will be fully utilized to maximize exceptional customer service satisfaction to my full potential. Collaborative team player with service focused mindset.

EXPERIENCE:

12/2018 – 11/2019 Primrose Schools of Barker Cypress – Bridgeland

Head Homeroom Teacher

Built relationships, worked on growth and development in the infants, and helped

with the development of their social skills.

9/2017 – 12/2018

Today’s Vision - Optometric Technician/Front Desk - Houston, Texas

•Provide customer service and ensure that there is a smooth flow throughout the office

•Answer, screen and forward incoming phone calls

•Conduct accurate and timely pre-testing of patients

•Processing insurance claims and reviewing benefits with patients

•Scheduled and confirmed appointments as well as follow up visits

•Daily filing and maintenance of patient records both electronic and hard copy files

•Keep store tidy and presentable

3/2017 – 9/2017

Vision Source - Optometric Technician/Front Desk - Houston, Texas

•Greet patients, check patients in and out of appointments

•Providing customers with financial responsibility after insurance payout

•Processing cash and credit card transactions

•Entering data in computer system

•Assisting customers with discrepancies

•Performed preliminary visual screenings on patients including retinal imaging

•Gathered information for patient’s vision and medical history

•Insurance verifications • Maintain log of incoming calls

•Scheduled patient appointments and cancellations

•Managed eyewear orders for patient pickup

4/2016 - 8/2016

Vantiv - Call Center Specialist - Houston, Texas

•Provide customer support

•Inbound and outbound calls

•Complaint and issue resolution

•Data entry and database administration

•Answer customer inquiries, research, locate and provide information

•Maintain database of incoming calls

•Process and resolve customer issues by clarifying issues; researching and exploring answers and alternative solutions 3/2015 - 4/2016 Sally’s Beauty Supply - Houston, Texas

•Assist customers with products and specific features

•Maintain store appearance

•Process cash, credit card, gift card and return transactions

•Re-stocking inventory

•Opened and closed the store independently

10/2010 – 10/2014 Langham Creek YMCA - Child Watch Group Leader - Houston, Texas

•Supervising children while maintaining a safe environment through activities

•Maintained a creative, fun and interactive environment

•Assisted with exercise skills, and relationship development

•Performed general housekeeping tasks to maintain a clean and safe environment

•Plan and initiated age appropriate games and activities

•Ensured that toys and equipment were clean and safe for use

•Create fun and interactive learning experiences

EDUCATION:

Cypress Ranch High School - 2011 - 2014

General Studies

Texas Department of Licensing & Regulation - July 2014 - June 2018

Texas Cosmetologist

License: 1544348

SKILLS:

•Microsoft Office

•Windows 7

•Data Entry

•Office machines, faxing, copying, scanning, phones

•OCT, Visual Fields, Optomap, Autorefraction, OCT, Visual Fields, Optos, retinal imaging

•EyeMed Vision Software, VSP

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