Paul Viorel Tufescu

Address Nehayan Bdg. Muhaisnah 4 Dubai

Phone 055*******

Email adicne@r.postjobfree.com

Professional Summary

I have worked mainly in 3 different fields:-

- Arts and computer graphics

- Customer service

- Aviation Industry

Work Experience

03/2001-03/2003

Metropolitan Hotel, ’Venezia’ Restaurant (5 stars restaurant}, Dubai Waiter, then became Captain in the restaurant. In charge with the setup of tables, arranging, polishing of cutlery

, directly responsible to the supervisor, responsible of other waiters and the customer service, and ensure that all Standards are met and fulfilled.

03/2003-02/2010

Qatar Airways, Doha -Qatar

Cabin Crew in flight Supervisor. In charge of safety and security, service standards on board Qatar Airways. Worked for 7 years in a challenging environment, maintaining the high standards of a 5 stars airline Assessing the crew, providing feedback, service recovery skills, aviation psychology. 02/2010-12/2010

‘Al Borje’ Restaurant, Cardiff UK

Restaurant Manager of a Tunisian profile restaurant Managing the day to day operations of the restaurant Acquiring dry stocks, dairy and meat products, dealing with different providers of Halal products Paying salaries and responsible directly to the owner 12/2010-12/2013

Emirates Airline, Dubai

Worked as a Customer Service Representative, at the call centre We had contracts with Emirates ID when first appeared and was implemented in UAE [330 calls per day) Worked for creating some brochures for Gulf Ventures, the company under Emirates Airline 12/2013-06/2020

‘Flydubai’, Dubai

Cabin crew.

Trained in safety and emergency procedures, customer services Responsible of maintaining the high standards on board the airline. Education

09 /96-06/ 00

High school of Arts, Bacau, Romania

I have graduated in 2000 with a 'Baccalaureate degree in Arts' 03/2003-02/2010

Qatar Airways -Doha, Qatar

Cabin Services and Sep certificate

12/2010-12/2013

Emirates Airlines Dubai, UAE

Various certificates with regards to customer service 12 /2013-present

Flydubai, Dubai, UAE

Various certificates related to customer service and airline industry Languages

English — advanced

French — read /write/speak

Italian — read/write/speak

Romanian

Arabic

nn

— mother tongue

— Basic

Additional Skills

• Computer graphics, worked with Photoshop, Adobe ‘Lightroom’, Picasa, Poser, Cinema 4D

• Arts and crafts, including classical methods of painting, oils, charcoal, watercolour. Al fresco painting, linogravure

• Photography, I used A Nikon D810 with different lenses Powered by TCPDF (www.tcp df.o rg )

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