Technician Service

LEWIS USHER

************@*****.*** 404-***-**** Covington, GA 30016

Summary

Accomplished Network Analyst proficient in network technologies such as Ethernet, Wi-Fi, CMDA, and GSM. Strong verbal and written communication skills. Leads team in configuring and programming switches, routers and other complex network equipment. Works independently with little to no supervision. Skills

• CPU, RAM and hard drive performance testing

• Replication specialist

• Systems design

• Disaster recovery environments

• Customer service specialist

• Working knowledge of Cisco IOS, OSI, Switching,

Routing, IP, Subnetting, and various routing protocols.

• Experience with Wireless Networking (802.11a,b,g,n), access points, security practices, encryption protocols, VPN

• Storage management

• VoIP knowledge

• Process development

• New technology and product research

• Technical infrastructure migration

Experience

ADCom Solutions Norcross, GA

Network Analyst

03/2018 - 02/2019

• Analyzed software, hardware and network systems for various transmission systems.

• Assessed networks and systems to identify weaknesses and implemented fixes for risk mitigation.

• Configured and installed routers, switches and wireless controllers.

• Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.

• Worked with outside vendors and teams to develop voice and data wiring infrastructure.

• Ascertained benefits, capabilities and feasibility for proposed systems by studying data logs and researching appropriate solutions.

• Used Service Now ticketing system to track projects as well as maintenance and chronic issues.

Birch Atlanta, GA

Network Operations Technician

06/2017 - 03/2018

• Installed and managed connected hardware and application components to assure nonstop environment operations.

• Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.

• Streamlined switch configuration, MS Exchange migration and fiber optic splicing and termination.

• Established and maintained network systems using networking principles.

• Reviewed specifications and installation diagrams to establish interfaces and integrations.

Windstream Communications Greenville,

SC

Network Technician

05/2015 - 06/2017

• Supervised network administration, system access and vulnerability assessment to protect secured data.

• Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.

• Installed and managed connected hardware and application components to assure nonstop environment operations.

• Established and maintained network systems using networking principles.

• Configured 2800 series routers for LAN/WAN networks and internet access.

AT&T (contractor) Atlanta, GA

PCO Provisioning & Integration Engineer

07/2014 - 03/2015

• Responded to emergency calls routed by automatic distribution system.

• Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.

• Demonstrated self-reliance by meeting and exceeding workflow needs.

• Coordinated all aspects of projects to build wireless cell site foundations within timelines.

• Planned, tested and supported high-availability infrastructures.

• Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.

Ericsson Atlanta, GA

Network Service Assurance Technician

06/2013 - 07/2014

• Suggested repair or service options to help customers make decisions.

• Developed preventive maintenance procedures and schedules for all on- site equipment.

• Tracked all changes and actions in computer-based documentation system.

• Assessed and identified issues and quickly resolved to restore functionality.

• Tested components, assemblies and systems to diagnose problems.

• Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.

T-Mobile USA Inc. Birmingham, AL

Switch Technician

06/2009 - 05/2013

• Anticipated and analyzed common connectivity workflow problems.

• Resolved normal and after-hours service calls.

• Coordinated trunk testing with phone vendors to troubleshoot possible problems.

• Read and interpreted technical documentation in order to accurately configure equipment.

• Handled multiple deployment projects against strict deadlines.

• Installed, set up and repaired devices and system components. LASUSA Pelham, AL

Instrumentation Technician

06/2008 - 06/2009

• Removed damaged components and instrument systems to complete repairs or replace parts.

• Performed diagnostics and root cause analysis to evaluate malfunctions.

• Tested and troubleshot instruments, components and assemblies using circuit testers, oscilloscopes and voltmeters.

• Repaired and adjusted system components, including removing and replacing defective parts.

• Documented work activity accurately using PLC programming to provide details of all repairs.

• Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.

Level 3 Atlanta, GA

Network Technician

08/2007 - 06/2008

• Supervised network administration, system access and vulnerability assessment to protect secured data.

• Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.

• Installed and managed connected hardware and application components to assure nonstop environment operations.

• Established and maintained network systems using networking principles.

• Configured and managed 2500, 2600 series Cisco routers and Catalyst 2960, 3560X/E switches.

• Received and prioritized support requests to maximize resource utilization. Sprint Atlanta, GA

Network Operations Specialist III

03/1996 - 08/2007

• Configured all hardware devices and software settings to optimize network performance.

• Assist with end to end provisioning of dedicated customer data DS0/DS1 Circuits.

• Used Alcatel 1630/1631 DACS and Tellabs 5500 to analyze, test, monitor, and configure DS!, DS3, and Optical Carriers

• Working knowledge of CSU/DSU (stand alone), WIC, NIU, repeaters, multiplexers, IMUX, and routers to aid with fault detection and isolation.

• Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters. Education and Training

Clemson University Clemson, SC

Bachelor of Science in Industrial Electronics Technology 12/1994

• Completed professional development in Cisco (CCENT waiting to test)

• Also working towards the CEH

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