Call centre agent, Sales associate, Admin assistant

EDUCATION

DALMOR-MED ADMINISTRATION TRAINING INSTITUTE

Ultimate Medical Administration Course

Reception & General Administration Duties, Billing Administration

(ICD coding), Financial Administration, Patient Records, Customer Service

MANGOSUTHU UNIVERSITY OF TECHNOLOGY

National Diploma in Marketing (1&2- Incomplete due to financial exclusion)

Marketing, End-user Computing, Personal Selling, Sales Management, Marketing Research

THANDEKA

MCHUNU

IDENTITY NUMBER: 861**********

NATIONALITY: South African

MARITAL STATUS: Single

PROFILE

Actively seeking an administrative or

customer service position where I can

optimize my problem-solving and

organizational skills to contribute to

increased customer satisfaction. Strong

multitasking skills and fast learning ability

ensure quick contribution to your

customer service team.

I have solid experience in defining and

analyzing customer requests to resolve

issues accurately and quickly with high

first contact resolution rates. Also have

strong computer skills in a Windows-based

environment and proven ability to learn

unique software. I am a confident and

effective communicator who receives

excellent customer feedback.

CONTACT

PHONE: 082-***-****

EMAIL:

********@*****.***

RESIDENTIAL & POSTAL ADDRESS:

643 Eyethu House, 270 Marshall Street,

Johannesburg, 2001

WORK EXPERIENCE

The Foschini Group (@Home Living Space) Seasonal Sales Associate

04/11/2019 to 30/01/2020

Selling furniture and bedding in furniture or department store: Suggesting furniture size, period style, colour, fabric, and wood that will complement customer's home and other furnishings. Discussing quality of fabric and finish, and type and quality of construction with customer. Resolve customer complaints regarding delivery of damaged or incorrect merchandise. Referee: Mr. Rui (Store manager)- 082******* Brands Hair Couture (Pty)Ltd Sales & Administrative Assistant 19/06/2017 to 31/12/2018

Providing administrative support, Liaising with clients, Handle clients’ complaints and enquiries. Render daily incoming and out-going of fax service, mail service and document service. Receive documents for filling. Referee: Miss Nokuthula Mthembu (Supervisor)- 076-***-**** Astral Call Centre (Durban Central) Call Centre Agent 01/04/2016 to 30/09/2016

Sales (telesales), Cold-calling, product entailing and product detailing. Calling prospective clients, Making outbound calls to potential customers. Referee: Miss Thembeka Shandu (Team Leader)- 061-***-****

Renault Pinetown Intern (sales & admin)

04/04/2015 to 31/03/2016

Assisting in the Motor spares department. Advising customers purchasing car parts and spares. Booking cars for service. Referee: Miss Sne Khanyile (Mentor)- 078-***-****

SKILLS

100%

100%

100%

100%

Interpersonal

Driving Code

C1

Telephone

etiquitte

Microsoft

Office 2019

Contact this candidate