Office Assistant Service

Nancy C. McDougal

********@***.*** • 601-***-****

Administrative professional with 31+ years’ experience in administrative support and customer service, providing exceptional office procedural practices and service in the civil service.

Core Skills and Qualifications

Qualified Typist – 50 words per minute

Exceptional Customer Service

Excellent Interpersonal Skills

Adaptable

Great Communication Skills

Highly Organized

Maintains Confidentiality

Leadership

Works Independently or within a Team

Solution Focused

Detail Orientated

Ability to Multi-task

Time Management

Conflict Resolution

Microsoft Office

Professional Experience

Office Automation Assistant

Equal Employment Opportunity Commission, Jackson, MS 12/1989 – 11/2015

Provided administrative, clerical, and technical support such as copying, scanning, handling correspondence, etc. Prepared correspondence, reports, and other materials in a variety of formats. Served as a backup to the reception desk by answering and redirecting inquiries from visitors and telephone callers. Used Microsoft software such as word processing, electronic mail, spreadsheet, and varied functions of several of these types. Organized and maintained electronic and physical filing systems for official records. Retrieved documents from files on request. Periodically archived various types of administrative records according to procedural guidelines. Assisted with property management. Assisted with mailroom operations to ensure timely and efficient delivery of incoming mail and metering of outgoing mail. Monitored compliance with regulations on official use of postal and prepared cost and utilization reports, as necessary. Entered schedules, daily time posting, overtime, compensatory time requests, and associated leave. Reviewed certified time sheets and all other related documents as required in an accurate, complete, and timely manner. Maintained time and attendance records and control. Managed time and workload in an organized and efficient manner to meet specific deadlines and changing priorities. Prepared, executed, and tracked program specific information, such as attendance and leave records, workman's compensation documents, military orders, authorized absence requests, FMLA documents, and other resource utilization documents. Compiled information and reports in written format.

Nancy C. McDougal

********@***.*** • 601-***-****

Office Assistant

South Central Bell / AT&T, Jackson, MS 05/1978 – 10/1985

Perform various administrative and clerical tasks that involve planning, organizing, coordinating, researching terms and conditions, preparing, and managing documents. Interact and build rapport with customers. Respond to customer inquiries relating to their accounts in accordance with company guidelines and procedures. Greet and respond to customer inquiries for information, locations, and services. Coordinate, review, and input information into databases, and ensure letters and other correspondences are accurately processed to customers. Execute related duties as assigned. Works under limited supervision.

Clerk Typist

US Civil Service Commission, Chicago, IL 10/1972 – 06/1975

Provided specialized and general clerical assistance and support. Assignments varied with routine and non-routine office functions such as preparing documents and correspondence, sorting, copying, and filing. Created a wide variety of correspondence in final form for signature and determined the type of action involved. Typed a variety of forms, required reports, documents, etc., associated with work, extracting data from source documents, and assembling in prescribed order. Composed and replied to standardized and routine correspondence. Assembled and compiled data necessary to prepare a variety of required reports, monthly, quarterly, semi-annual, annual and special non-recurring. Tracked report due dates and ensured timely submission.

Education

Hyde Park High School, Chicago, IL High School Diploma 1972

Contact this candidate