Manager Sales

Daquan R. Mashburn

********************@*****.*** Springfield Gardens, NY 678-***-****

https://www.linkedin.com/in/daquanmashburn

Creative and adaptable development professional with 15 years of progressive experience across a range of organizations in diverse industry segments. Proven abilities in conceptual understanding, program leadership, process improvement, and team building that support organizational mission and values. Relevant Professional Experience

N3 Google Business Development Representative 2019- 2020

• Successfully communicates with contacts via phone daily

• Used great interpersonal skills and positive attitude toward my clients

• Identified and qualified key aspects of potential leads (Budget, time, authority, need)

• Displayed general knowledge of IT industry leaders and continued learning and development

• Practiced time management and the ability to work independently

• Managed client relationships

Penske Truck Leasing National Account Support Coordinator 2019 – 2019

• Prepared professional proposals & presentations

• Provided professional research on customers and prospects

• Maintained & prioritized current renewal listing

• Prepared contract documents and schedules

• Procured and created reports and data for C-level customers and executive sales managers Penske Truck Leasing Regional Customer Experience Specialist 2018 – 2019

• Managed customer action items as needed

• Single point of contact for sales executives and C level customers

• Provided problem resolutions

• Procured and created reports and data for customers and national sales executives

• Managed In-service processes for customers new units

• Trained customers on processes and services available to them (i.e. Web base fleet monitoring)

• Familiarized with penske systems such as AS400, myfleet, servicenet, salesforce, and business intelligence.

Penske Truck Leasing Sales and Operations Management trainee 2018 – 2018

• Generated new business leads and fostered existing customer relationships

• Maintained accurate inventory of a fleet of over 100 trucks, tractors, and trailers

• Created solutions to develop consumer and commercial customers for local and national accounts Mashburn 2

State Farm Insurance Companies Scheduler 2014 – 2018

• Increased productivity by 5% through creating and implementation of a new way to monitor real-time

• Responsible for scheduling phone representatives, identifying and communicating scheduling gaps and providing staffing solutions

• Maintain tools and software packages used for scheduling and tracking phone representatives

• Performs real-time monitoring of call routing and staffing levels, and communicates issues with business partners

• Partnered with analysts and management to provide virtual staffing needs and proper tour alignment

• Suggest to leadership methods to update, simplify, and enhance processes, procedures, and technologies

• Develops, communicates and trains others on scheduling processes and procedures, as assigned State Farm Insurance Companies Claims Processor 2012 - 2014

• Consistently delivered a remarkable customer experience through assisting and handling claims involving property

• Consistently scored 90% or better during call evaluations

• Within approved limits, executed claims settlement procedures to handle claims payments process, and closed files assigned by auto claim management, claim specialist, and/or electronic assignment

• Worked in partnership with the claim specialist to ensure correct claims handling procedures

• Communicated with team members, business partners, and external customers in handling claims involving property damage

Bestbank/ Guaranty Bank Retail Personal Banking Supervisor 2008 - 2012

• Assumed responsibility in absence of the Branch Manager and Assistant Branch Manager

• Ensured compliance with appropriate bank regulatory and legal requirements

• Responsible for security and the maintenance of proper cash requirements in teller drawers

• Performed overrides on various teller transactions to ensure accuracy and that proper procedures are followed

• Achieved and exceeded company set sales goals by selling bank products and services, through cross selling, tracking new accounts and following up with active leads

• Accomplished individual goals as well as helped coworkers reach branch goals through positive mentoring

• Visited local businesses off site and informed them of the products and services that are offered Cornetta Enterprises General Manager 2004 - 2008

• Drove sales and profitability of the flagship location through effective leadership, management, and team building processes

• Increased sales 15% consistently in all four quarters of 2007

• Created training program that allowed staff to increase product knowledge, as well as a customer centric objective

• Established and implemented action plans in agreement with assistant and night managers, in order to develop sales for each product category and client segment

• Ensured the correct interpretation and implementation of visual guidelines, keeping store employees up to date about visual issues, and ensuring that best sellers products are displayed through close cooperation with the merchandise team

• Recruited, selected, and retained qualified team members

• Ensured the timely resolution of guest complaints, issues, as well as staff issues that may have arisen Mashburn 3

Forest Hill Community House Conflict Resolution Coordinator 2001 - 2002

• Created and maintained a complete curriculum for conflict resolution procedures and processes.

• Planned, organized and facilitated youth programs and activities that are specific to self-control, self-discipline, and self-respect

• Created safe spaces that ensured students an environment that inspired open and honest dialogue.

• Maintained documentation of student interactions and progress reports Forest Hills Community House Assistant Recreational Specialist 1999 - 2001

• Assisted specialist with implementation of activities to include games and practices

• Engaged with youth and used appropriate strategies to preemptively defuse inappropriate behavior, troubleshoot concerns and encourage social positive interactions

• Ensured areas used were kept organized and clean; collected sports equipment after each game

• Co-created and facilitated conflict resolution workshops NY Summer Youth Program Delta Sigma Theta Afterschool Assistant Counselor 1997 - 1998

• Under direct supervision of lead counselor ensured and maintained the health and safety of campers

• Assisted the program specialist in the development of recreational specific lesson plans

• Facilitated purposeful activities that foster the development of new skills in children, while reinforcing skills/information previously taught

• Assisted in all activities to ensure the orderly operation of the program, inclusive of: supervising children during snack/supper, facilitating dismissal

Education

Mercer University Atlanta, GA May 2016

Bachelor of Arts Major: Organizational Leadership Concentrations: Strategic planning, Organizational Change and Development, Nonprofit Leadership, Dimensions of Servant Leadership

Certifications: Green Belt lean for collision repair

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