Maintenance Technician Sales
Resume:
WORK EXPERIENCE
Owner
Building Automation Repair Service, LLC
September 2014 to Present
• Developed a cost effective alternative solution that allows owners/operators of Novar EMS systems to access software • Designed our company website • To help boost our ranking on popular Search Engines I designed an Eba store and Facebook page • Developed repair solutions for the entire Novar Logic One line of EMS controllers • Turned the 2nd Floor of my home into an office equipped with two fully functional test stations and a repair lab • Drafted testing and repair documents that I used to train my current team • Within in one year our customer base had grown to the point where we had to move into a commercial facility • Since the company 1st opened two years ago we have maintained less than a 1% warranty return rate
Independent Account Manager/New Market Development Manager Asset Technologies - Louisville, KY
January 2012 to August 2014
• Managed all accounts with less than 500 locations • Took all customer service calls and provided tech support via phone • Worked with the R&D department to develop new repair solutions for future endeavors • 30% growth sales growth in 2014 • 53 new customers in 2013 and 46 in 2014 • Worked with Novar engineers to develop repair solutions for the Novar control line.
Collection Technician
NCC Business Services - Louisville, KY
January 2010 to January 2012
• Work with clients to resolve credit conflicts and negotiate new terms • Coordinate repayment and create reports for new credit payoff plans • Specialize in high-risk conflict/resolution solutions • Pull credit reports and produce skip-tracing reports to find current locations of employment and residence CHAD
HARDESTY
12 years of reducing energy cost using EMS/BAS
Louisville, KY 40243
********@*****.***
Cost effective installation, programming, commissioning, and board level repairs of energy management systems. Willing to relocate: Anywhere
Authorized to work in the US for any employer
System Tech I-II, System Designer
Johnson Controls - Louisville, KY
November 2004 to November 2009
• Generate new clients through telephone prospects, e-mail, and on site visits • Specialize in working with external clients and coordinating plans with control systems • Effectively utilize every sales tool available to maximize productivity and increase close rates • Train new clients on owner operation procedures and provide advanced training/programming • Inform existing clients of upgrades to make their company more effective by increasing productivity • Assist in validation of system functionality and troubleshoot problems with subcontractors and other trades • Organize and prioritize multiple jobs to be completed in a timely and efficient manner • Proven ability to negotiate for contract change orders on job sites EDUCATION
Bachelor's in Business Administration And Management Sullivan University - Louisville, KY
September 2004 to August 2009
Associate in Computer And Electronics Engineering Technology ITT Technical Institute - Louisville, KY
August 2002 to September 2004
SKILLS
• Account management (7 years)
• Buying/procurement (6 years)
• Circuit board repair (10+ years)
• Contract negotiations (6 years)
• Customer Service Representative (10+ years)
• Marketing (7 years)
• Microsoft office (10+ years)
• HVAC Design (10+ years)
• Programmable Logic Controllers (10+ years)
• Retail sales (6 years)
• Software development (6 years)
• Corporate Communications (6 years)
• Technical support (10+ years)
• Training & Development (10+ years)
• Presentation Skills (10+ years)
• Electrical Experience (6 years)
• New Business Development (7 years)
• Revenue Management (5 years)
• Technical Communication (10+ years)
• New Product Launches (6 years)
• Cold Calling (6 years)
• Conflict Resolution (10+ years)
• CRM (6 years)
• Sales (7 years)
• Research & Development (7 years)
• Software Troubleshooting (6 years)
• User Interface (UI) (10+ years)
• Manufacturing (5 years)
• Quality Assurance (7 years)
• Troubleshooting (10+ years)
• Management Experience (5 years)
• Logistics (5 years)
• Accounts Payable (5 years)
• Accounts Receivable (5 years)
• Consulting (5 years)
• Troubleshooting (10+ years)
• Low Voltage (10+ years)
• Quality Assurance (10+ years)
CERTIFICATIONS AND LICENSES
Forklift Certified
Electrical Safety
Received while working at Johnson Controls
Driver's License
CPR
Electric Pallet Jack
ASSESSMENTS
Problem Solving — Proficient
April 2019
Analyzing relevant information when solving problems. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
ADDITIONAL INFORMATION
Building automation systems are very complex and can even cause some confusion for people who have a vast technical background. This can make it very hard to fully train new employees and this can cause the systems not being ran to full potential. Over the years I have worked with hundreds of customers and one thing is common with all of the operators. They not only want to learn how to operate the system they want to understand what their equipment is doing. For this reason I try to brake down each function of the controller and not only explain what it does but also how and why. I feel that the job is not complete until the owner operator has a basic understanding of all the equipment they have along with how to use the software to monitor it. If you have patience and are willing to invest a few hours to explain the system it relieves stress, reduces operational error, and saves money by preventing unnecessary warranty calls. From my past experience if the end user feels like you took the time to train them they will want to use you for any future jobs.
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