Food and Beverage Supervisor( Hotel)
Resume:
Jayrex Dyn V. Pagalilawan
*********@*****.***
SUMMARY
Food and Beverage Supervisor with 4+ years of experience managing a customer centric and fast-paced restaurant. Demonstrates excellent interpersonal and customer services skills gained collectively from both local and international work experience. Exhibits excellent organizational skills and maintains professional but friendly demeanor. 13 NCMH Housing
Nueve de Pebrero
Street, Mandaluyong
City. Philippines
SKILLS
EXPERIENCE
Guest Relations
Leadership
Training and
Development
Event Organization
POS systems
Adaptability
Positive Attitude
Handling Pressure
Problem Solving
FOOD AND BEVERAGE SUPERVISOR
Novotel Manila Araneta City Philippines / July 2016 – Present
• Oversee the restaurant business operation for both front and back of the house.
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints professionally
• Training, scheduling, and managing employees.
• Communicate effectively to provide clear direction to the staff.
• Observe performance and encourage improvement where necessary
• Seek ways to minimize wastes and decrease operational costs by managing inventories, supplies, and utilize use of restaurant equipment.
• Generate daily sales reports, weekly, monthly, and annual reports
• Attend meetings regularly and coordinate with different hotel departments EDUCATION
Bachelor of Science in
Hotel and Restaurant
Management
Polytechnic University
of the Philippines
2009
PRE-OPENING TEAM/ HOST /TEAM LEADER
Conrad Hotels and Resorts, Macao China / January 2012 – February 2016
• Provides a welcoming environment and a great deal of customer care.
• Makes reservations thru phone, email, and walk in guests.
• Promote and sell our products and service to our guest
• Seats guests on tables considering guest preference and need.
• Organize special events that are booked in the restaurant such as Birthday, Baptismal, Company Parties.
• Management and Training of team members
• Inventory and supplies are well maintained
SENIOR BUSINESS CENTER ASSOCIATE
Edsa Shangri-La Manila / November 2009- December 2011 Fulfills a specialized multi-skill role combining Guest Relation, Concierge, Reservation, and administrative support, and possess an extra level of competence in assisting guest with basic trouble shooting and resolution of computer problems
• Provides secretarial services such as printing, typing, photocopy of guest file
• Organizing meeting essentials such as laptop, Intercom, and telephone line.
• Handle Event such as job interviews, contract signing and company meetings.
• Management and Training of new staff and existing team members
• Food and Beverage Services.
https://www.linkedin.com/in/jayr
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LANGUAGE
English
Filipino
Basic Mandarin
Food and Beverage Supervisor
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