Trina Trumbull

602-***-****

adic2k@r.postjobfree.com

OBJECTIVE:

Seeking a challenging position to utilizing my professional skills to acquire a position that offers opportunities for professional and personal growth. QUALIFICATIONS OF SKILLS:

• Bilingual/Spanish

• Credit/Collections

• Accounts Payable-Accounts

Receivable

• Management Skills

• Customer Sales

• Administrative Duties

• Microsoft Windows 2000

• Corel Word Perfect, Alltel, Tsis,

Pegasys

• Cisco, CCA, Five9, Outlook

• 65 WPM

• Clerk III-Certifie

PERSONAL QUALITIES:

• Team Player

• Dependable

• Self-starter

• Organized

• Detail Oriented

• Motivated

• Time Management Skills

• Excellent Customer Service

• Work well under pressure

• Eager and quick to learn

WORK EXPERIENCE:

Pharmaceutical Technician CVS (SGS) :3/ 2019 to 8/ 2019 Pharmaceutical Technician: I took inbound/outbound calls from member's that needed refills. I would call other pharmacies for refills on medications, and I would do the refills myself. I spoke with members and pharmacies all over the United States. I also did mail orders. I worked off 2 screens and I would handle up to 100+ calls. I know 10 key by touch and I can type about 60 wpm.

Matrix Medical Network: 08/2016 to 03/2018 I worked on inbound/outbound I am counseling patients and setting up appointments for a Nurse Practitioner or RN to do a home visit for all of the major medical insurance companies. I also assisted Spanish speaking patients. I did all my work, on 2 monitors, Five9, CCA, Excel, Word, Power Point, Outlook, data entry alpha & numeric. Customer Service Rep Mckesson Pharmaceuticals: 12/2014 to 08/2016 Contract (temporary) I was a Customer Service Representative for Ambien and Patient Assistance Programs. I helped patients receive their prescriptions when they could not afford the prescription through Novartis Patient Assistance Foundation. Oncology, Transplants, Cancer patients. City Carrier United States Post Office Phoenix, AZ: 08/2014 to 12/2014 (temporary) I delivered mail in the city of Phoenix (Arcadia), picked up mail, loaded my llv, unloaded my llv, assisted another Carrier’s. Delivered packages for Amazon.

Customer Service Rep Assurion Phoenix, AZ: 02/2014 to 08/2014 (temporary) Technician I was technical support for Directv, assisted opening accounts, troubleshooting, customer service, took payments.

Self-Employed: 05/2011 to 02/2014 Collectables and Antiques Glendale, AZ I bought old hand carved furniture, fixed it or polished it and resold it for profit, I also purchased Rico Tamaso oil paintings, Japanese swords, old military swords, knives, jewelry, Swiss antique watches and resold them for the weight in gold or silver. I did my own inventory, kept my own books. Account Representative: 09/2007 to 05/2011 Associated Recovery Systems Phoenix, AZ Collected 3rd party for Chase, Target, Citibank, HSBC, Capital One, loans that were charged off and sometimes 3 years old. I took inbound calls as well as made outbound calls. I also sent out letters when needed. If there was a Spanish interpreter needed I would assist. I took credit card payments as well as checking and saving information.

Quality Assurance Assistant Auditor: 08/2002 to 09/2007 Matrix Financial Services Phoenix, AZ Preparation of documentation for audits on early payment defaults and foreclosures, assisting other departments in preparation of documentation for audits that include Fannie Mae, Freddie Mac, Veterans affairs and RMIC, loan processing, verifying customer bank statements and employment. Assist the auditor with appraisal reviews questioning why the customer has early payment default, foreclosure, or to consider if fraud is involved. tracking of all inventories is very important, maintaining and record keeping of deficiency letters sent and keeping accurate records, ordering of all files and maintains the selected files active month to month, outgoing calls for verifications and to borrowers, lite filing.

Administrative Assistant: 03/2001 to 08/2002 Friendly GM Glendale, AZ Assisted with Spanish speaking customers, received/made incoming and outgoing calls for the credit line, opened/closed dealership, worked with banks and credit unions to approve car loans, completed billing for difference business and followed up for funding on approved car loans. Credit and Collections Analyst For Small Business and Corporations: 02/1998 to 03/2001 American Express Phoenix, AZ Assisted in the credit/collections for small business and corporations, received incoming calls and assisted bilingual Spanish speaking customers, granted credit increases up to 35k to business owners and 50k with approval from supervisor, collected up to 50k per account up to 300k per week, worked revolving accounts/lines of credit and maintained excellent customer service skills. I am currently enrolled at Glendale Community College working on my Associates Degree in Administration of Justice, Behavioral Health Services. I am a full time student at night.