Scrum Network
Resume:
Jessie Ayamoh-Bawak
*****.***@*****.***
Work Experience
Scrum master / Technical Lead
Centurylink Monroe LA - Monroe, LA
• Establish and lead daily scrum, sprint review, and planning meetings to ensure full team engagement
• Provide coaching and mentoring to team members and stakeholders about Agile practices and values
Provide visibility into the team's backlog progress, and impediments at both a sprint level and a project level
Organize and facilitate sprint and release planning, daily stand-up meetings, reviews, retrospectives, demos, and other meetings as needed
• Foster team self-organization and ownership of complex problems
• Improve team performance by identifying, managing, and supporting resolution of team impediments; facilitate collaboration and pairing between developers and other technical team members as appropriate
• Create a culture of continual improvement based on empirical feedback, tracking of velocity, and team discussions
Experience with MS Project Jira
Assist with release and launch plans, and coordinate tasks and responsibilities during releases
• Champion operational improvement and agility both within the team and beyond
• Facilitate sprint planning, sprint review, and retrospective sessions for assigned work streams
• Ensure team understands and uses Scrum and other Agile practices • Collaborate and solve problems together with development and infrastructure teams • Guide the Scrum team on organization on how to use Scrum and Agile practices.
• Oversee Scrum process and coach the team
• Ticketing experience service-now/remedy: Appropriate documentation of tickets, creating, closing, opening and escalation tickets to advanced groups. Creating filters and running reports on Service Now
(SNOW)
• Experience with Remote utility tools: Dameware Mini control and Remote desktop Connection. Used the remote tool package for Diagnostic and Maintenance of Hardware related issues, Software/ application
• Experience in viewfinity issues regarding elevated privileges or Admin rights for user downloading applications.
• Experience with Server 2008 and 2012
• Solid experience with Active Directory and group policy.
• Solid experience with VPN installation, configuration and troubleshooting using cisco AnyConnect
(Remote office Connection)
• Experience with troubleshooting soft tokens, hard tokens and cryptographic tokens.
• Experience with troubleshooting LAN issues
• Experience with office 365 package installation, activation and troubleshooting: Microsoft office, skype for business, outlook, sharepoint.
• Experience with Window server 2008 and 2012 installation configuration.
• Experience with unlocking domain accounts and troubleshooting the source of lockout.
• Experience with AD lockout analyzer and IT Security search
• Experience with installing, configuring and troubleshooting Citrix Endpoint Management (XenMobile) Globalstar Covington La
NOC Analyst / Lead
2015 - 2018
Monitor and control Globalstar Worldwide ground and space based networks using customized and standard tools
● Use experience trending analysis and external input to prevent and minimize system outages at Gateway Monitoring Systems (GMS)
● Monitoring and troubleshooting LAN and WAN outages in collaboration with network engineers and I Monitoring and supporting critical managed network elements using real-time alarming of network fault notification, interfacing with network vendors to fix circuit issues, and initiating, updating, tracking and closing trouble tickets. SPs to ensure resolution of operational issues
● Use of SNMP software (EM7) to monitor and analyze the different alarm severity levels: satellite, antennas and UC gateways and take action to resolve issues.
● Monitoring and troubleshooting the OSI: working directly with network engineers as well as Telco to ensure network is restored
● Telnet into different servers/terminals through console to monitor and troubleshoot voice and packet data in process at each gateway.
● Monitor / troubleshoot satellites, alarm systems, UPS, routers and switches (Layer 2 and layer 3 switches), as well as reviewing logs (network and security), reports and configurations.
● Answer telephone calls, replying to emails, and utilize ticketing system in line with departmental measures, with a focus on high quality, accuracy and customer satisfaction
● Ensure the Change Management request and downtime go a scheduled.
● Isolate and resolve any network issue in a timely manner
● Document all activities "Using Remedy" (Trouble ticketing system) updating cases within SLA guidelines.
● Sending out Broadcast Notifications to stakeholders.
● Build reports and analyzing network performance baselines to plan for future growths
● Experience in Jira/ remedy ticketing system
● Participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement
● Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances
● Provide on-call and shift coverage as required
● Solid experience on installation and configuration of routers using Global Satellite Networks
● Troubleshoot technical problems of customers using our LAN Globalstar /SPOT products/ services
(Sensitivity firmware, Globalstar SAT-FI and 9600).
● Document all activities using the Remedy trouble ticketing system.
● Testing network systems maximizing network performance; troubleshooting network problems and outages; scheduling upgrades;
● Validate and documenting existing network designs,
● Review and update network documents
IT Support Desktop
Computer Lab Delgado Community College
2015-08 - 2017-02
Install and configure technology equipment
● Maintain technology documentation for the support function Skills
● Strong interpersonal communication skills with the ability to clearly communicate with students at all levels
● Expert PC troubleshooting
● General networking knowledge including TCP/IP and switched networks
● General network security knowledge *
● Advance Mastering for TCP/IP protocol suite and its protocols.
● Network Protocols and Ports.
● Experience in VPN/SSL/IPSEC configuration and troubleshooting
● Routing Protocols(RIP,RIPv2 OSPF, IS_IS, EIGRP and BGP)
● Knowledge of LAN, WAN and Wireless Network Technology.
● Solid knowledge on server 2008 (DNS, DHCP)
● Solid knowledge on Active Directory
● Maintaining network documentation. Basic knowledge on Linux- Ubuntu. Junior Java Developer
Systel Inc
2013-08 - 2015-06
• Linux Experience
• Application framework experience such as Spring Framework.
• Gathered business requirements required for developing the web application. Involved in several phases of the project including application design, technical design, development and implementation.
• Designed the application using UML. Class Diagrams, Sequence diagrams
• Involved in design and implementation of MVC architecture in different modules.
• Designed and developed the user interface applications using xhtml, JSP.
• Deep knowledge on MVC Framework and DAO objects with JDB Student employee
College of Business - New Orleans, LA
2012-01 - 2013-05
Contributed in the recruitment of university staff by preparing and reviewing questionnaires, files of candidates, interview process and updating recruitment committee members on developments.
● Processing and sorting daily volumes of emails and letters of correspondence addressed to the department. Scanning and photocopying confidential letters addressed to students and staff.
● Coordinating storage and retrieval of admission requirement files of students. Organizing student files and completing them for the Association to Advance Collegiate Schools of Business Accreditation
(AACSB), responding to administrative emails of the chairman of the department.
● Verifying documents of students to ensure the meet admission requirements by the College of Business.
● writing down of minute meetings and reviewing documents addressed to the chair of the department and responding to emails.
● Administratively assisted the chairman of the Management Information Systems department in responding to Student's needs: proof-reading their projects and coaching them on writing a final thesis. Entering student data into the computer alphabetically and numerically for easy retrieval. Education
Masters Degree in Management Information Systems in communication and interpersonal skills
Southern University - New Orleans, LA
Bachelors of Science in Management in Management
University of Buea
Skills
Jira, Scrum Master, CSM, Agile Scrum, Scrum
Certifications/Licenses
A valid IT Specialist certification
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