Voice Engr. L3
Resume:
EXCELLENT SKILLS
Prudential and Carlson Travel excellent Customer Service Awards along with Excellent People Skills, ability to work with others and a dedicated work ethic.
EXPERIENCE
Voice Engr. Level 3 Carlson Wagonlit Travel 2006 – Present
Daily support of 1700 Home Agents and Staff in brick and motor Call Centers across the United States, Canada, Europe and Asia. Network Site Monitoring including Morning Best Practices. This includes Avaya Communications Manager, Avaya Port Networks and Gateways, CMS Center-Vu and Avaya Aura Messaging.
Sr. Telecom Consultant and Network Specialist Prudential Insurance Company 1978 – 2006
Daily support of 5,500 Users across 5 brick and motor United States Call Centers. Daily Operational Administration of Avaya G3 PBX and Avaya CMS. Worked with Infrastructure Team to complete Fiber Installation and Telecom Closet redesign.
EDUCATION
High Scholl Graduate June 1978 Cooper Senior High School
Prudential and Carslon Travel Internal Service Awards for outstanding customer service.
Degree Date Earned School
Graduated Cooper Senior High School 1978.
OBJECTIVE
To obtain a position where my experience, skills and dedicated work ethic will add value to an Organization.
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VOLUNTEER EXPERIENCE OR LEADERSHIP
Supervised 2 on-site cabling technicians and preformed audits of their work prior to authorizing Invoice payment
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