Phyllis Takavada-Customer Service
Officer
Villa 16,Street 1a, Al twar3, Dubai, UAE
*********@*****.***
Profile
I am looking for a challenging job where I can utilize my talent and knowledge. I seek an opportunity to grow with the organization as well as learn from it. I am a highly innovative and reliable individual with diverse skills, notably in administration, customer service and data entry, exceptional communication, presentation and inter personal skills. I am courteous, hospitable and welcoming and a team player. Professional Experience
Office Administrator/Secretary, BndB Enterprises 04/2016 – 12/2019 Kwekwe, Zimbabwe Coordinate activities throughout the organization ensuring a smooth flow Supervised administrative staff
Prepared reports and presentations
Manage all company correspondence, emails, letters and phone calls Managing diaries, supplies and organizing meetings Controlling Access to Executives
Minuting and typing meeting minutes
Administrative Officer, Campion Bureau De Change 01/2015 – 02/2016 Kwekwe, Zimbabwe Initiate and implement best and effective practices in administrative functions Led, direct and mentor administrative staff to achieve maximum output Assist and support sales and marketing teams to maximize revenue Building customer relations
Manage database and document processes and system implementation Schedule and attend meetings, create agendas and take minutes Organise travel and accomodationfor staff and other external contacts Data Capture Clerk, Zimbabwe Electricity,Transimitting and Distribution Company(ZETDC)
10/2011 – 2014 Kwekwe, Zimbabwe
Maintaining database by entering and updating customer account information Coordinating confidential data sorting and verification Recording keeping and filing
Managed quality control of customer bills
Handled customer enquiries and manning reception
Receptionist, Lancashire Steel(PVT)Ltd 01/2008 – 12/2008 Kwekwe, Zimbabwe Managed front desk, inquiries and telephone
Perform basic data entry
Operate and maintain office machines including fax, printers and copiers organize and maintain filing system
Managed calendar, travel and meeting arrangement
Assist in making meeting room reservations, catering and travel bookings Education
Diploma in Secretarial Studies,
Kwekwe Polytechnical College
01/2006 – 12/2010 Kwekwe, Zimbabwe
Skills
Advanced Microsoft Office,Professional and Courteous,Confident and articulate communicator verbal and written, Able to type 100wpm,adaptable and team player,