Executive Assistant Manager

MICHELE DEAN

*** ** *** ******, ******* Texas ***14 · 469-***-****

***********************@*****.***

A professional challenging opportunity where my problem-solving skills with project management experience can be performed successfully. My communication abilities with both internal and external clients have been essential to collaborate and maintain support to all surrounding business needs and successes. With a quality assurance passion and quality control management operational practices; I am able to work independently with a high regard to privacy, policy, and procedural regulation.

EXPERIENCE

MAY 2006 – AUGUST 2017

SR QUALITY AUDITOR, United HealthCare

Operator Rotation, Communication Specialist, Shift Supervisor, Facility Manager, Inventory Manager, Workflow Specialist, Regulatory/Compliance Team Lead, Tracking & Trending Report, Analytic Reports, Workforce Management/Metrics Reporting, Financial Forecasting, Project Manager, Liaison between Teams and Departments, Culture Diversity Ambassador, Software Specialist, Escalation Specialist, Operational Process Editor/Publisher, Case Management, Account Manager, Training Facilitator, SME Trainer with Certification Privileges, Privacy Policy and Procedure Team Lead, Rotation to Reception Desk Responsibilities

AUGUST 2002 – MAY 2006

SR CUSTOMER SERVICE ANALYST/WORKFORCE MGNT, Wellpoint

Customer Service Specialist, Operator Rotation, Program Quality Lead, Team Workforce Management Reporter, Team Motivation Lead, Trainer, Shift Supervisor, Facility Training Manager, Assignment Lead, Quality Auditor, Time Management Consultant and Support, Communication Specialist, Operational Process Editor/Publisher, Case Management, Account Management, SME Escalation Customer Service Resolving Analyst/Lead, Rotation to Reception Desk Responsibilities

EDUCATION

AUGUST 2019 – PRESENT

BACHELOR OF ARTS IN PSYCHOLOGY AND ADDICTION COUNSELING, ASPEN

GPA: 3.96, Total Of 48 Credits

AUGUST 2013 – DECEMBER 2016

ASSOCIATES OF SCIENCE, COLLIN COUNTY COMMUNITY COLLEGE

Honor Society Member, Tutor, English Professor Teachers Assistant

JANUARY 1992 – MAY 1994

OFFICE TECHNOLOGY/MEDICAL & LEGAL TERMINOLOGY, KILGORE COLLEGE

Disability Volunteer, Office Assistant, Library Assistant, Tutor, Event Volunteer

SKILLS

Quality Assurance Auditing

Communication Specialist

Department / Team Liaison

Facilitator/Trainer

Escalation Customer Service Specialist

Executive Assistant

Dispatching

Constructive Reasoning Resolver

Operational Process Editor/Publisher

Operator/Scheduler

Software Specialist

Problem Solver/Troubleshooter

Project Manager

Quality Control Management

Inventory Management

Team Building Project Facilitator

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