Office Assistant Customer

Deborah Rozek

Toledo, Ohio

419-***-**** *********@*****.***

Office Support Customer Service

Relationship Builder • Organizational Prowess

Build strong relationships built on trust. Provide administrative excellence implementing necessary strategies to accomplish daily objectives while maintaining and nurturing relationships, building credibility, and establishing immediate rapport. Address and tackle situations and projects. Recognized for contagious personality and continually striving to meet the goals and expectations of customers and peers. Offer experience in all aspects of daily office administration with demonstrated flexibility and commitment to professionalism.

Areas of Strength

• Administrative Support

• Customer Service

• Data Entry

• Resolution of Sensitive Issues

• Scheduling

• Interpersonal Relations

• Accounts Receivable

• Accounts Payable

• Invoicing

• Problem Resolution

• Project Management

• Data Entry

• Microsoft Word

• QuickBooks Pro

• CPR Certified

Career Summary

SYLVANIA SENIOR CENTER an entity of Sylvania Community Services; Sylvania, Ohio June 2016 – Present Office Manager

Provide key assistance to the Director of the Center and support staff at this facility serving the needs of adults 55 and older. Serve as a trusted information resource to visitors stopping for information regarding programs and services. Maintain all aspects of daily office administration to include cash management of payments for classes and special event, processing of rental invoices, and preparation of weekly and monthly deposits. Ensure the highest level of customer service/experience to facility guests. Coordinate weekly transportation needs for the center’s bus and schedule bus maintenance and inspections to ensure safe transportation.

• Personally cross-trained in various positions to allow the ability to provide project assistance to other team members.

• Recognized for improving the Front Desk’s customer experience. SYLVANIA CHILD CARE an entity of Sylvania Community Services; Sylvania, Ohio March 2016 – June 2016 General Accounting

Maintained accounts receivables for customers utilizing the center’s child-care services. Generated weekly invoices, applied account payments, and handled collections. Provided for other aspects of office operations. Accepted an opportunity to move to the Senior Center.

COIL STEEL PROCESSING STEEL SERVICE CENTER; Toledo, Ohio September 2000 – February 2016

(formerly Ciralsky & Associates)

Customer Services / Office Assistant

Led general accounting and office management initiatives to include cash management, banking, accounts receivables and payables, invoicing, and other general recordkeeping tasks. Communicated daily with customers and vendors to obtain information. Monitored and reviewed collections on invoices. Managed trade references and worked seamlessly with the A/R credit insurance underwriter. Utilized QuickBooks input information and generate various reports for management. Collaborated with the sales department to process customer orders and address customer needs. IDENTITY SIGNATURE PREMIUMS; Toledo, Ohio January 2004 – February 2016

(Sub-business of Ciralsky & Associates)

General Office / Customer Service Assistant

Managed general accounting duties such as deposits, accounts receivables and payables, invoicing, and receipt of payments utilizing QuickBooks for this promotions business. Worked with sales to enter and track orders. Communicated with customers regarding order information. Generated reports utilizing QuickBooks.

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