Assistant Data Analyst

Jocelyn Cruz

EXECUTIVE ADMINSTRATIVE ASSISTANT

Orlando, FL 32826 585-***-**** **.********@*****.***

Education

Associates of Liberal Arts & Sciences

Monroe Community College, 2013

Rochester, New York

Professional Skills

Bilingual (English/Spanish)

Communications

Prioritization & Organization

Special Projects

Administration

Calendar Management

Meeting/Facility Set Up

Microsoft Office

Data Entry

Independent Worker & Team Member

Reports & Presentations

Medical Records

File Management

BIS/Kronos/SharePoint

Sigma Computer Systems

Fast-Learner of New Technology

HIPAA/Confidentiality

Problem Solving

Complex Travel Planning

Staff Training

Client Relations

High-Volume Phone Calls

Basic Bookkeeping & Accounting

Professional Summary

Reliable and detail-oriented Executive Administrative Assistant with extensive experience supporting leaders and day-to-day business operations. Selected for special projects based on a proven ability to steer multiple stakeholders, collaborate across departments, and manage shifting priorities and timelines. Brings a proactive, business-minded approach to the organization. Acknowledged for strategically solving problems, using balanced judgement on critical projects, and delivering on-time, high quality work. Outstanding bilingual interpersonal communication skills allow for efficient and effective client relationship management.

Professional Experience

City of Rochester 2008 - May 2020

Senior Service Assistant- Bilingual (NBD) Permits Department, HR, & Central Public Library

• Administers data management and documentation for accurate permit files for electrical and plumbing in BIS, Munis, and SharePoint computer systems.

• Utilizes bilingual communication skills to translate both internal and external business matters to promote the City of Rochester.

• Serves in additional roles of responsibility as the acting supervisor on nights and weekends.

• Monitors the environment for cleanliness and safety to maximize positive patron experiences.

• Assists with payroll navigation and data integrity.

• Promoted into the Research & Data Analyst role.

• Calmly dealt with escalated matters from customers by listening to their concerns and proposing a solution for mutual benefit.

• Reviewed bank statements to discover errors and achieve reimbursement.

East Ridge Family Medicine 2014 – 2015

Patient Registration Associate

• Prepared patient for visit by scheduling the appointment, sending appointment reminders, and following up with appointment requirements for medical testing procedures (NPO, medications, etc.)

• Handled all medical records and patient information with a high-regard to patient confidentiality according to HIPAA laws.

• Managed the front desk and reception area including assisting patients through the registration and insurance authorization process.

• Performed medical secretary duties including making memos, ordering supplies, assisting with office equipment, and filing information in electronic formats.

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