K A T

M I L E S

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K A T . M I L E S @AOL.COM

L I NKEDIN.COM/I N / K A T - M I L E S

C O N T A C T

E X P E R I E N C E

T E C H N I C A L P R O F I C I E N C I E S

ENTERTAINMENT GUEST SERVICE AMABASSADOR

MAR 2016-SEP 2019

Microsoft Office Suite

Zendesk

Slack

Adobe InDesign and Photoshop

Google Suite

A self starting team player with dedication to

serving others and incorporating personal

leadership into daily roles. Multiple years of

supporting executive professionals in an

administrative role, and cultivating relationships with business partners and clients.

Working closely with senior leadership to organize entertainment offerings and communicate daily

information to guests and employees

Training new cast members in daily roles by facilitating shadow opportunities and tours of work locations,

providing feedback to new hires

Cultivated relationships with customers to resolve conflicts and solve for a win

P R O F I L E

Providing customer service by building relationships with guests to create magical future vacations

Collaborating with partners to resolve guest concerns and in deescalating high tension situations

Scheduling appointments with clients and keeping detailed records of interactions

Providing administrative support to immediate

supervisors and executive level management

Record keeping of volunteer information, onboarding of new campaign members

Assistance with polling research and presentation of data Handling of proprietary information, management of daily agendas for the congresswoman and other staff

COLLEEN BURTON CONGRESSIONAL OFFICE

RESORT SALES AGENT

SEP 2019-DEC 2020

WALT DISNEY COMPANY

Project management

Strong communication and

interpersonal skills

Peer Leadership

A D D I T I O N A L S K I L L S

ADMINISTRATIVE ASSISTANT

AUG 2014-JAN 2015

BOY SCOUTS OF AMERICA

ADMINISTRATIVE ASSISTANT

MAY 2013-JULY 2014

Management of camp director's schedule, acting as an interface for employees

Organized daily lesson plans for camp instructors, maintained relationships between employees and clients to provide a positive experience

Trained staff on safety, effective communication practices, partnering and teamwork daily operations

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