Social Media Manager

Samson Abobarin

Personal Data

Contact Address : Clobek Crown Estate Abuja

E-mail : *************@*****.***

Telephone : 070********

Profile

Passionate, value-driven IT professional with experience leading cross-functional teams to plan, build, launch and manage world-class SaaS innovations. Blend technology skills with extensive Agile/Scrum experience, a marketing orientation and analytical abilities to evolve product strategy. Prioritize and manage multiple projects within specifications and budget restrictions. Skills Set

Technical

• Well versed in Software development lifecycle, business processes and agile methodologies (Scrum and Kanban).

• Develop and demonstrate full understanding of Requirements gathering, Business requirement analysis, and Defining user stories.

• Good working understanding of modern software concepts, such as micro services, API, database, cloud and Open source software.

• Well versed with the theories and principles of work breakdown structure, value management, and critical path analysis

• Experience working with product lifecycle, road mapping and google analytics.

• Strong understanding of customer value creation and software pricing models

• Apply innovative solutions to meeting market needs through new concepts with technology, user experience or internal procedures.

• Excellent Communication skills, leadership skills, time management skills and problem solving abilities.

• Strong facilitation skills (requirements sessions, design meetings, progress and status meetings)

Software: MS Project, MS Office, Asana, Clickup, Basecamp, Jira, Rally, Slack, Google Suites, Azure Devops.

Work Experience

FOLIO Sept 2020 – Till Date

Product Manager

Responsibilities:

• Defining in detail the product concept, and working with others to design product logo and product usability.

• Work closely with technical teams to define functional and non-functional requirements, and collaborate to ensure the vision aligns with technical capabilities

• Continually identifying, prioritizing and mitigating project risks and issues

• To analyze and challenge IT and process improvement requests and to translate them into system solutions designs, taking account of the wider process and IT landscape, so that process and IT change achieves the maximum benefits.

• Defining the product launch plan, including PR and social media plan.

• Develop best practices and tools for projection execution and management.

• Define and manage the product lifecycle and roadmap through documented ongoing feature development in a scaled agile framework portfolio, creating business cases for enhancements and new developments

• Develop user stories, shape product backlogs and control the products' journey from a customer design perspective, including prioritizing conflicting requirements E-HEALTH4EVERYONE

Project Manager August 2019 – Sept 2020

Responsibilities:

• Elicit, manage and prioritize requirements throughout the product development lifecycle

• Maintaining and expanding product roadmap defining short- and long-term releases

• Collaborate cross-functionality with design, engineering, marketing, and sales teams to identify and deliver new product solutions and enhance existing portfolios

• Defining the product launch plan, including PR and social media plan\

• Building product documentation to ensure project deliverables are clearly defined

• Define and manage product lifecycle and roadmap through documented ongoing feature development in a scaled agile framework portfolio, creating business cases for enhancements and new developments

• Manage procurement and contract management processes when applicable

• Forecast internal resource capacity by tracking the progress of projects across the portfolio

• Identify marketing strategies, evaluate and re-develop them by using knowledge of market characteristics, cost and mark-up factors, and company objectives.

• Monitor product performance and ensure continuous product improvement through translating the product vision and roadmap to delivery and operational teams COMPUTACENTER

IT Helpdesk Support Jan 2019 – June 2019

Responsibilities:

• Field incoming requests from users via telephone, e-mail and ITSM tool set in a courteous manner

• Prioritize and schedule support workload against the defined SLA matrix

• Follow Incident and Request fulfilment lifecycle processes and Test fixes to ensure problem has been adequately resolved.

• Convey troubleshooting and resolution details in a way that is understandable to non- technical users.

• Monitor and escalate progress to the severity of the issue as appropriate.

• Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our Request and Incident Management procedures (based on the ITIL standards).

• Resolve customer incidents within agreed Service Level Targets, communicating the status of the

Education & Certifications

University of Bedfordshire Luton – MSc Information Systems Management University of Bedfordshire Luton – BSc Computer Science Language Spoken

English (Fluently)

Reference

Available on request

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