Desktop Support Sales

LAURA BYTHATAGARI

Houston, TX *****

409-***-**** – ******.***********@*****.***

Professional Summary Diligent IT Intern excels in collaborating with technology specialists to assist project management. Accurately prescribes troubleshooting measures and contributes to problem resolution. Supports IT team members in ascertaining optimum policies to secure sensitive information. Offers crucial IT assessment to ease staff decisions on patches updates and troubleshooting.

Skills

• Networks • Windows 10

• Risk mitigation planning • TCP/IP

• Documentation and reporting • Exceptional Telephone Etiquette

• CSS • Technical Support

• Information Systems • IT Support

• Microsoft Office • Hardware and Software Installation

• System upgrades • Application support

• Compassion • Account Management

Work History 10/2020 to 12/2020 IT Intern

Joseph House Community Outreach Center – Houston, TX

• Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.

• Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.

• Closely collaborated with project members to identify and quickly address problems.

• Recommend stringent policy to secure information-system data.

• Coordinated ongoing technical training and personal development classes for staff members.

• Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.

• Oversaw IT department operations and training.

• Managed network and system performance, conducting troubleshooting, security patching and maintenance.

• Supported phone, photocopier, fax machine and other physical equipment.

• Led technology selection and roll-out, focusing on organizational planning, provider contracts and supplier service-level agreements 02/2018 to 07/2019 Apple Care Advisor

Apple Inc. - Lansing, MI

• Provided Tier 1 IT support to non-technical users through desk side support services.

• Activated accounts for clients interested in new services.

• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

• Removed malware, ransomware and other threats from laptops and desktop systems

• Helped streamline repair processes and update procedures for support action consistency

• Explained technical information in clear tearms to non-technical individuals to promote better understanding.

• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems

• Installed, modified and repaired software and hardware to resolve technical issues.

• Assisted customers with product selection based on stated needs, proposed use and budget

07/2016 to 11/2017 Customer Advocate

Blue Cross Blue Shield of Michigan – Lansing, MI

• Provided primary customer support to internal and external customers in fast-paced environment.

• Cultivated customer loyalty, promoted repeat customers and improved sales.

• Answered customer telephone calls promptly to avoid on-hold wait times

• Evaluated account and service histories to identify trends, using data to mitigate future issues

• Assisted customers with setting appointments

• Educated customers on promotions to enhance sales

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

• Offered advice and assistance to customers, paying attention to special needs or wants

• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes

Education Associate of Applied Science

Houston Community College – Houston, TX

Currently working towards a degree in Computer Science and Networking

Contact this candidate