Service Representative Assistant

RHONDA BALDWYN

Cascade, WI / 262-***-**** / ********@*****.***

WORK EXPERIENCE

Customer Service Representative / Purchasing Agent

Satisloh North America, Inc - Germantown, WI

March 2017 to August 2020

Purchasing Representative - Supply Management, Tracking Budget Expenses, and Valued Vendor relationships, Organization, Superior Customer Service Skills, Documentation Skills, Supply Management Manufacturing Methods and Procedures, Manufacturing Quality, Cost Accounting, Control Engineering for Multiple Facilities.

Call Center-Customer Service - Superior Communication Skills. Problem-Solving

Skills, Interactions with Complaints. Resolving Issues for Sometimes Challenging Customers, Processing Orders, RMA's, Provides Information

Customer Service Representative

WB Warehousing & Logistics-West Bend, WI

February 2011 to October 2016

Handling a large customer account in importing in (Semi- Trailer) inventory to an offsite warehouse. Maintaining inventory and exporting (Semi-trailer) inventory to customer's specifications to their vendors both Domestic and International

Specified by make, model and serial numbers and precise quantity.

Handling Customer Calls and Walk-Ins

Importing/Exporting Information in computer system

Formulating precise shipping documentation for Inbound

And outbound loads.

QC Inspector Rewinder

CL&D Graphics - Oconomowoc, WI

August 2007 to July 2010

QC Printing Rolls as they come of press; inspect cut to specifications removing infractions based on customer guidelines and contracted agreement.

Customer Service / Warehouse Supervisor/Warehouse Assistant

Penzeys Spices - Brookfield, WI 1995 to 2007

Manage effectively day to day operations of the warehouse team and productivity through the operational team leaders.

Manage, motivate and train while continuing to develop warehouse team members.

Scheduling machine productive based on raw material available.

Manage personal coverage for safe machine operations.

Liaison with store, customer sales, to ensuring stock movement and standards are maintained in line with company standards.

Manage records of production dates, quantity, and personal averages and importing data.

Inventory control and movements are accurate and precise.

Overall safe of all warehouse team members.

Consistency in meeting all OSHA standards.

Surgical Nursing Assistant

St. Frances Hospital - Milwaukee, WI 1991 to 1995

Transports patients safely to post-operative rooms, ensuring that patient records and equipment are prepped for surgery.

Transports patients to surgical suites, positions patients on operating room table covering them with sterile surgical drapes to prevent exposure.

Sterilization of surgical instruments in Surgical Autoclave.

Monitors and assists in acquiring additional supplies required for surgical staff. (X-rays, medications, blood- gas results)

Cleans and restocks operating rooms gathering and placing equipment and supplies and arranging instruments according to instruction on preference card.

EDUCATION

High School Diploma - Arrowhead High School - Hartland, WI June 1982

Some College, Waukesha County Technical College - Pewaukee, WI

SKILLS

•Logistics / Purchasing / Shipping & Receiving / Warehouse Supervisor Experience / SAP / Procurement

•Supply Chain / Administrative Experience / ERP Systems / Accounts Receivable / Forecasting

• Production Management / Process Improvement / Warehouse Management / Quality Assurance

•Project Management / Budgeting

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